Unified Communications Manager

Role Name : Unified Communications Manager Location: Harlem Hospital, 506 Lenox Avenue, New York, NY 10037
Work Arrangement: Onsite
Rate: $60/hr on W2

Job Description:

We are seeking an experienced Unified Communications Manager to manage, design, implement, and support enterprise voice, data, and telecommunications infrastructure. The ideal candidate will have strong hands-on expertise in Cisco Unified Communications Manager (CUCM), Cisco VoIP, PBX systems, RightFax enterprise architecture, advanced routing and switching, and mobile carrier systems.

The candidate must be capable of independently troubleshooting complex network and telecommunications issues, leading network implementations, coordinating with telecom carriers, and guiding junior network staff.

Key Responsibilities:

• Design, implement, administer, and maintain enterprise data and VoIP networks.

• Architect, implement, and support RightFax enterprise architecture.

• Manage and troubleshoot mobile carrier and radio carrier systems.

• Diagnose and resolve incidents involving RightFax, mobile devices, Cisco VoIP, PBX systems, and network components.

• Oversee Distributed Antenna System (DAS) technology across NYCH&H locations.

• Maintain telecommunications equipment, circuits, IP phones, and related infrastructure.

• Configure, install, and troubleshoot various Cisco IP phone models across different CUCM versions.

• Perform moves, adds, and changes (MACs) in Cisco Unity Connection.

• Maintain and troubleshoot Cisco VG224 analog gateways.

• Configure, maintain, and troubleshoot Cisco routers and switches, including Cisco Nexus platforms.

• Resolve advanced routing and switching issues while supporting platform configuration and basic network security.

• Support voice gateways, Wi-Fi gateways, and wireless controller setup and maintenance.

• Coordinate with telecom carriers during implementations, service outages, and network upgrades.

• Lead the research, selection, development, and integration of new technologies to meet organizational objectives.

• Lead network project implementations and integrate Cisco and third-party network solutions.

• Perform trend analysis, investigate recurring issues, and remediate escalated network problems.

• Analyze converged network traffic and report findings and recommendations to management.

• Follow organizational change and release management procedures, naming standards, and operational processes.

• Identify opportunities to improve network reliability, efficiency, standardization, and service delivery.

• Stay current with industry trends and implement relevant network and telecommunications best practices.

• Provide technical leadership, guidance, and support to junior network staff.

Required Qualifications:

• Strong hands-on expertise in enterprise data and VoIP network architecture, design, implementation, and administration.

• Extensive experience with Cisco Unified Communications Manager (CUCM), Cisco IP phones, Cisco Unity Connection, and Cisco VoIP.

• Hands-on experience with RightFax enterprise architecture and administration.

• Experience supporting PBX systems, mobile devices, and mobile/radio carrier systems.

• Strong knowledge of Cisco routers and switches, including Nexus platforms.

• Expertise in advanced routing, switching, network troubleshooting, and basic network security.

• Experience maintaining Cisco VG224 analog gateways.

• Knowledge of Distributed Antenna Systems (DAS) and enterprise telecommunications infrastructure.

• Experience with voice gateways, Wi-Fi gateways, and wireless controllers.

• Experience coordinating with telecom carriers for implementations and outages.

• Strong analytical, troubleshooting, project implementation, and incident management skills.

• Ability to work independently with minimal supervision and lead technical initiatives.

• Strong communication skills and the ability to guide junior technical staff.