IT Support Engineer

Level: Mid junior (1 3 years relevant experience, or strong hands-on background with close supervision on unusual work)

Engagement: Full-time contract. Onsite/field work. Term and schedule with hiring manager.

Summary
Performs hands-on network and storage hardware work, basic lab host support, and shipping/inventory tasks. Follows runbooks and asks for help on complex or one-off issues. Does not own architecture or tool design.

Responsibilities

• Network / appliances: NIC moves, swaps, bypasses, and chassis relocations; Tetra/specialty NIC installs; switch wiring; in-path and WAN LAN connectivity fixes.
• Storage: Disk and storage-unit replacements; drive swaps and field replacements (non-RAID flows as directed); spare parts.
• Logistics: Shipping, RMAs, peripherals; moving gear; PO/shipment tracking and inbound logistics.
• Lab: Cabling, patching, power-on, wake/sleep; facility/lab access coordination.
• Lab IT: ESX, Hyper-V / Windows Server hosts and LAN/WAN pairs (operate and troubleshoot with guidance).
• Other: General troubleshooting; remote syslog/logging server replacement as runbooked; hardware inventory and retired-gear tracing; use of internal analytics/DB/service endpoints and credentials per process; password sync and locked lab accounts for non-LDAP flows as trained.

Qualifications

• 1 3 years (or equivalent) with server/appliance hardware, cabling, and safe rack/transport work.
• Basic hardware and network troubleshooting skills
• Able to follow written steps, label work, and record serials/asset data.
• Reliable for local transport when needed; clear written handoffs for shipments and RMAs.
• Nice to have: exposure to containers, CI/CD and storage networks.

Conditions
Physical work and sensitive areas; background check and security/credential rules as required.

Success
Tasks complete, traceable, and handoff-ready; issues beyond scope are escalated early with clear notes.