SALES AGENT ONLINE RETAIL

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. You can help make our company even better. We strongly believe diversity makes for more successful teams. We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Join our team as an Inside Sales Representative!

The role of an Inside Sales Representative (ISR) at Protolabs involves managing a steady stream of transactional sales opportunities and orders specific to our CNC and 3D Printing service lines. This entry-level position is designed to support Protolabs' growth by effectively supporting customers through the sales processes, ensuring a smooth experience and driving business expansion. The ISR uses process-oriented approach to handle inside sales functions, with the primary responsibility of meeting and exceeding sales targets, customer acquisition goals and other company objectives.

You Will
Opportunity and Pipeline Management:
Facilitate the progression of sales opportunities throughout the sales process, supporting design iterations and aligning with client buying requirements. Generating new opportunities, nurturing prospects, and engaging former contacts via different marketing events and or campaigns to maintain a dynamic sales pipeline. Evaluate and optimize performance by tracking metrics such as call outcomes, meeting scheduled, pipeline development, deals closed, and revenue growth to align with company objectives.

Support lead generation efforts completing sale activities to drive lead qualification and conversions
Nurture prospects and engage former customers via different marketing events and or campaigns generating new sales opportunities. Prepare, conduct, and facilitate customer meetings and presentations to increase awareness, drive customer relationship to grow & retain business.

Customer Engagement and Retention

Actively contribute to marketing events by driving awareness to Protolabs webinars, tradeshows, and other social/content engagements to enhance Protolabs' brand interaction and visibility.
Conduct discovery calls to gain insights into customer needs, cultivating both new customer acquisition and existing relationships.
Identifying and raising large or production sales opportunities to sales management in order to provide adequate support and resources ensuring positive customer outcomes.

Operational and Administrative Responsibilities

Maintain effective communications with internal partners on customer projects within Protolabs
Utilize CRM software and sales tools effectively for managing pipeline insights, prioritizing opportunities, and ensuring timely follow-ups for designated projects and new prospects.

Support and respond to general sales inquiries received via different communication channels (sales inbox, online forms, chat assistants, etc.)
Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application
Perform other related duties as assigned by Sales Management.

Entry-level position; Bachelor’s Degree or equivalent sales experience
Self-motivated and results-driven with a focus on achieving and exceeding sales goals and objectives
Ability to build and sustain robust customer relationships to enhance satisfaction
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
~ You will receive PTO + Wellness Hours + Holiday Pay + Volunteer Hours
~401k with company match and immediate vest
~ Employee Stock Purchase Program with a 15% discount
~ The base salary range for this role is $55,000 USD/year with a Total Cash Compensation of $65,000.

Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications. Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.

Individuals with temporary visas (e.g. use a computer keyboard, monitor and mouse, telephone and printer; the majority of this job function is performed in an office setting requiring normal safety precautions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.