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Network Voice Engineer

TATA Consultancy Services LimitedPort Huron, MI🇺🇸United StatesPosted 25 Aug 2026

Quick Overview

Salary
$80k - $95k/yr
Seniority
Mid Senior
Work mode
Hybrid
Location
Port Huron, MI, United States
Posted
Yesterday
ExpressStakeholder Management

Job Description

 
Must Have Technical/Functional Skills
• Cisco Unified Communications Manager (CUCM)
• Cisco Unified Contact Center Express (UCCX)
• Cisco Finesse Administration
• Cisco Softphone Configuration and Support
• IVR Administration and Troubleshooting
• Calabrio Workforce Management (WFM)
• Calabrio Quality Management and Call Recording
• Queue Management and Call Routing
• SIP/VoIP Technologies
• PRI, POTS, and BVoIP Management
• Cisco Voice Troubleshooting
• Disaster Recovery and Business Continuity for Contact Centers
• Cisco Collaboration Infrastructure Support
Roles & Responsibilities
• Administer and support Cisco CUCM, UCCX, Finesse, and Cisco voice infrastructure.
• Configure and maintain call routing, queues, skills, and agent assignments.
• Manage Calabrio Workforce Management, Quality Management, and Reporting functions.
• Support IVR systems, softphones, PRI/POTS circuits, and telecom services.
• Perform troubleshooting and root cause analysis for voice and contact center incidents.
• Execute disaster recovery testing and maintain failover procedures.
• Manage onboarding, extension assignments, and contact center operational changes.
• Work with telecom vendors and internal teams to resolve voice infrastructure issues.
• Maintain operational documentation and provide technical recommendations for improvements.
• Ensure high availability of mission-critical contact center environments.
Generic Managerial Skills, If any
• Strong communication and stakeholder management
• Ability to work independently with minimal supervision
• Incident and problem management
• Documentation and reporting skills
• Prior experience supporting 24x7 critical operations
• Team collaboration and knowledge sharing
Salary Range: $80,000 -$95,000 year
 
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commute r Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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