Network Operations Resident Engineer – Juniper EX/QFX, Mist Wireless & Marvis AI

Location: Remote
Job ID: HEJP00021611
Experience: 5+ Years
Work Authorization: Must be based in and legally authorized to work in the United States.

Job Summary

We are seeking an experienced Network Operations Resident Engineer to support large-scale enterprise networking environments, including campus switching, routing, wireless infrastructure, and network modernization initiatives.

The ideal candidate will have strong hands-on experience with Juniper EX Series and QFX Series switches, Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI. This role involves enterprise network operations, advanced troubleshooting, network migrations, software upgrades, lifecycle management, and customer-facing technical support.

The engineer will work closely with customer stakeholders, networking support teams, and engineering resources to maintain network stability, improve performance, and deliver operational excellence.

Key Responsibilities

• Provide day-to-day operational support for enterprise campus switching, routing, and wireless networks.

• Configure, maintain, and troubleshoot enterprise network infrastructure.

• Support Juniper EX and QFX switching platforms and large-scale network deployments.

• Troubleshoot VLANs, spanning tree, link aggregation, routing, multicast, and high-availability technologies.

• Support OSPF, BGP, and EVPN/VXLAN-based network architectures.

• Monitor and optimize wired and wireless network performance using Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI.

• Analyze network analytics, service-level metrics, and client experience data to identify and resolve issues proactively.

• Support network migrations, infrastructure refreshes, software upgrades, and modernization initiatives.

• Develop implementation plans, test procedures, validation steps, rollback plans, and operational documentation.

• Lead complex incident investigations, root cause analysis, and corrective action planning.

• Coordinate technical escalations with networking support and engineering teams.

• Manage hardware replacements, lifecycle activities, and RMA processes.

• Provide technical status reports, knowledge transfer, and guidance to customer teams.

Required Qualifications

• Minimum 5 years of experience supporting large-scale enterprise network environments.

• Strong hands-on experience with enterprise switching and routing.

• Expertise in Juniper EX Series and QFX Series switching platforms.

• Strong understanding of Layer 2 and Layer 3 networking.

• Experience with routing protocols such as OSPF and BGP.

• Experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI.

• Experience supporting enterprise wireless deployments and network migration projects.

• Knowledge of EVPN/VXLAN, VLANs, spanning tree, link aggregation, and high availability.

• Strong troubleshooting, incident management, and root cause analysis skills.

• Experience with network upgrades, lifecycle management, and infrastructure modernization.

• Excellent customer-facing communication, documentation, and stakeholder management skills.

• Ability to work independently in a production enterprise networking environment.

• Must be based in the United States and legally authorized to work in the United States.