Desktop Support Engineer

The Role

As part of our continued growth, Brennan is seeking a dynamic, energetic and customer facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney.

As a key member of the Managed Services team, you will provide onsite and remote 1st level support to our Managed Services client in Sydney. This role requires the candidate to be on site at least 85% of the time, so they must be very flexible with travel across the Sydney Metro region. The candidate must have their own licence, car and a strong willingness to talk to customers face to face. The role requires a reasonable degree of technical skill across a broad range of IT infrastructure areas and a good understanding of ITIL processes.

Your day to day responsibilities:

• Provide L1 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively manage our client's IT environments
• Conduct problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; also includes end user support and liaison with 3rd party vendors as needed
• Maintain effective communication with your clients

What skills and experience we are looking for:

• Minimum of 2 years IT experience
• Reasonable experience in common business applications, especially Microsoft Office suite of products including Office 365
• Strong analytical and problem solving skills
• Excellent verbal and written communication skills
• Proven ability to work within and across teams
• Industry based certifications
• Installation and management of peripheral devices
• User account maintenance
• Desktop and End User Support
• Ability to service on site contracted requirements

Note: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Brennan is an equal opportunity employer.