Product Owner With Customer Service & Case Management
Why This Role Stands Out
This remote Product Owner role offers a fantastic opportunity to shape customer service and case management solutions for a recognized IT consulting firm, fostering significant career growth. You'll thrive here if you excel at translating business needs into actionable user stories and driving Agile processes, making this an ideal next step for experienced professionals eager to make a substantial impact. Apply now to join a dynamic team and advance your career in a flexible work environment.
Quick Overview
Job Description
Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Product Owner – Customer Service & Case Managementfor one of our client, Please share your resume with current location & full contact info
Role: Product Owner – Customer Service & Case Management
Location:Remote
Job Summary
- Lead the design and optimization of customer service and case management processes using Service Cloud best practices.
- Collaborate with business stakeholders to gather requirements, align priorities, and maximize business value.
- Own and maintain the product backlog by defining, refining, and prioritizing user stories.
- Translate business needs into clear functional requirements and acceptance criteria for development teams.
- Drive Agile ceremonies, including sprint planning, backlog grooming, reviews, and retrospectives.
- Partner with cross-functional teams to deliver high-quality solutions from concept through production release.
- Monitor product performance, resolve delivery risks, and ensure continuous process improvements.
- Act as the primary point of contact for stakeholders, ensuring effective communication and successful product adoption.
With regards
Naveen | Talent Acquisition
Rootshell Enterprise Technologies Inc.
|
Skills
Similar jobs
Product Manager
Optimize Search Group · United States
5 minutes agoAI Product Manager
QUANTUM TECHNOLOGIES LLC · Arizona City, United States
21 minutes ago€83/hrD365 Product Manager - 100% remote -- Only W2
Siri Infosolutions Inc · United States
1 hour agoBusiness Analyst / Product Owner (Data)
HPTech Inc. · United States
1 hour agoProduct Owner (HYBRID ROLE/NO C2C)
Amerit Consulting · New York, United States
1 hour agoProduct Manager- Fuel Asset Optimization
Peterson Technology Partners · Irving, United States
1 hour ago€55/hr