HVAC Technical Customer Support Specialist Step Into an Office-Based Role

HVAC Technical Customer Support Specialist Step Into an Office-Based Role

• Provide technical advice and product support
• Assist with troubleshooting installation, servicing and product-related issues
• Respond to technical enquiries via phone and email

Use Your HVAC Expertise in a New Way

Ready for a change without leaving the HVAC industry? You've built valuable hands on experience as an HVAC or Refrigeration Technician-now it's time to put that knowledge to work in a different way. If you're looking to step away from the tools while staying connected to the industry, this is an opportunity to build a long term career where your technical expertise, problem solving skills and customer focus will make a real impact.

Join an established global leader within the HVAC industry that's recognised for its quality products, supportive culture and commitment to developing its people. You'll be part of a collaborative team where your experience is valued, your ideas are welcomed and your career can continue to grow.

About the Role

As a Technical Customer Support Specialist, you'll become a trusted technical resource for customers, technicians and internal teams. You'll provide expert advice, assist with troubleshooting, coordinate service enquiries and help ensure customers receive practical, timely solutions. Using your hands on industry experience, you'll solve technical problems, support customers and help the team deliver outstanding service.

This position is based in Sydney. The role is office based initially, with hybrid working available after successfully completing your probation period.

You'll be comfortable using computers, have a positive attitude, and be ready to take your experience to the next level. No previous office experience is required. What matters most is your solid HVAC knowledge, excellent communication skills, and a genuine passion for helping customers. If you're eager to learn, enjoy solving problems, and want to be part of a supportive team, we'd love to hear from you.

What You'll Be Doing

• Provide technical advice and product support to trade customers, technicians and internal teams
• Respond to technical enquiries via phone and email
• Assist with troubleshooting installation, servicing and product related issues
• Coordinate service requests, warranty claims and product returns
• Prepare service reports and maintain accurate documentation
• Develop and update technical guides, product information and training resources
• ternal product training and knowledge sharing
• Gather customer feedback to assist with ongoing product improvements
• Work collaboratively across the business to deliver an outstanding customer experience

What You'll Bring

• Previous experience within the HVAC, air conditioning or refrigeration industry
• A trade qualification in Air Conditioning and Refrigeration
• ARCtick Licence (or the ability to obtain one)
• Supervisor or Contractor Licence (highly regarded)
• Strong technical troubleshooting and problem solving skills
• Excellent communication and relationship building abilities
• A customer focused approach with a genuine desire to help others
• Confidence using computer systems and preparing accurate documentation
• The ability to manage competing priorities in a busy environment

What's in It for You

• Take the next step in your career without leaving the HVAC industry
• Step away from the tools while continuing to use your technical expertise every day
• Join a respected global organisation with a strong industry reputation
• Work alongside a knowledgeable and supportive team
• Ongoing training, mentoring and professional development
• Genuine long term career opportunities
• Office based role with hybrid flexibility available after probation
• A positive workplace where your experience is recognised and valued