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Clinical User Experience Analyst-# 26-19735

U.S. Tech Solutions Inc.United States🇺🇸United StatesPosted 12 Aug 2026

Why This Role Stands Out

This hybrid role offers a unique opportunity to blend clinical insights with project management expertise, driving significant improvements in user experience and IT service delivery. You'll thrive here if you have a passion for optimizing workflows and a knack for collaborating with diverse stakeholders to achieve impactful results.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
4 weeks ago

Job Description

Duration: 2+ Years

Role Overview
  • Client is seeking a Clinical User Experience Analyst with a strong Project Management background to support the Clinical Information System (CIS) Consolidation Project. The role sits at the intersection of clinical user experience, IT Service Management (ITIL), Service Desk optimization, and formal project management.
Key Responsibilities
  • Engage directly with clinicians and clinical end users across various settings to gather user-experience, workflow, and service requirements.
  • Lead Service Desk current-state assessments and redesign intake, triage, escalation, and resolution processes.
  • Design ITIL-aligned target-state processes, including Incident, Request, Problem, and Knowledge Management.
  • Define SLAs/OLAs and develop self-service and knowledge-base content.
  • Manage improvement initiatives using project charters, schedules, RAID logs, and status reporting.
  • Facilitate collaboration between clinicians, CIS vendors, internal IT/Service Desk teams, and project leadership.
  • Conduct requirements analysis, gap analysis, workshops, usability research, and stakeholder engagement.
  • Create and maintain process documentation, workflows, use cases, user guides, and training materials.
  • Build, validate, and test clinical content within the CIS
 Education:
  • Level of education required.
 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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