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Field Operation ( Technical Desktop Support )

Conch TechnologiesUnited States🇺🇸United StatesPosted 31 Aug 2026

Why This Role Stands Out

Advance your technical expertise in a fully remote Field Operations role at Conch Technologies, offering significant growth potential and the chance to contribute to a reputable company. If you thrive on problem-solving and delivering exceptional desktop support, this opportunity is perfect for you to expand your skills and career.

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
21 hours ago
FiberTechnical Support

Job Description

Hi,
Greetings from Conch Technologies Inc

Position: Field Operation ( Technical Desktop Support )
Location: 100% Remote 
Duration: 12+ Months Contract
 
 
We are seeking an enthusiastic and motivated technical support Executive to join our IT
Support team. In this role, you will be the first point of contact for employees and clients
experiencing network or connectivity issues. You will be responsible for assigning quantum
fiber facilities and coordinating field technicians to identify and resolve issues, ensuring the
efficient establishment of customer services. This position is ideal for candidates looking to
start their career in IT and networking, with opportunities for growth and professional
development.
 
Job Description and Key Responsibilities:

Excellent interpersonal and communication skills. Maintain a high level of communication
with internal teams and customers to improve processes to enhance efficiency and
customer satisfaction.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced, dynamic environment and manage multiple projects.
Document all issues, troubleshooting steps, and resolutions in the ticketing system.
Monitor network-related incidents and outages, keeping end-users informed of progress
and resolution.
Contribute to knowledge base documentation for common network problems and solutions.
Ensure work is carried out within agreed service levels and project guidelines to meet
organizational objectives.

Qualifications: -
Education: High school diploma or equivalent required; associate’s or bachelor’s

degree in IT, Computer Science, Networking, or related field preferred.
Certifications (nice to have): CompTIA Network+, CCNA, or ITIL Foundation.
 
 
Thanks & Regards,
 
Nayak Teketi  | US IT Recruiter
  | 
Conch Technologies, Inc | 

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