Sr. System Engineer

JOB TITLE: System Engineer
JOB LOCATION: Springfield, MA - Hybrid
WAGE RANGE*: $90 - 100/hr. - W2 Only
JOB NUMBER: 37809315
REQUIRED EXPERIENCE:

• Strong working technical knowledge of:
  • IBM FileNet Content Platform Engine Administration
  • Microsoft SQL Databases
  • IBM Content Collector for eMail, Files, and SAP
  • IBM Legacy Workflow System
  • CI/CD build execution Processes
  • Container Management Tools
  • IBM WebSphere Application Servers

• Ability to own and drive to resolution
• Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment
• Ability to work in a collaborative environment and on multiple assignments at once
• Experience functioning & executing work in a fast-paced iterative environment such as Agile
• Demonstrate initiative to recommend process improvements and demonstrate creative thinking
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Demonstrate sharp, analytical, problem solving, and decision-making skills
• Ability to guide / mentor other Administrators and troubleshoot issues
• Authorized to work in the United States without sponsorship now or in the future.

Additional Experience:

• 5+ years of experience as a FileNet Administrator
• Experience with MS-SQL Database Administration
• Experience on IBM Datacap and IBM Content Navigator
• Experience as a FileNet Developer
• Experience with Managing WebSphere Application Servers
• Insurance and/or financial services industry experience
• Experience using JIRA
• Experience with Claude
• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Content Management

JOB DESCRIPTION:

• Handle escalated support issues
• Execution and monitoring of system utilities
• Evaluate IBM Patches and Fixes as needed for potential implementation
• Continuous evaluation of ECM infrastructure components to ensure system resiliency and health
• Work with architecture, business and delivery teams to determine strategic direction for ECM space
• Help users develop and/or enhance reports for meaningful platform and application metrics
• Identifying opportunities to automate repetitive processes increasing efficiency
• Orchestrating cross infrastructure teamwork groups to resolve or enhance system performance, incidents and maintenance
• Educate the team on new updates
• Communicate and collaborate with other application support teams technical resources and stakeholders regarding status, technical issues and creative solutions
• Monitor system usage for compliance
• Administer, monitor and maintain system security
• Research and keep current on ECM technologies and communicate trends and future needs from a business perspective
• Build client trust and respect, establish client relationships, and develop rapport with client
• Participate and engage in all team meetings
• Document best practices and operational procedures
• Facilitate continuous improvement within the environment
  

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
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