Computer and Phone Repair Technician/Sales Associate

Job Description
Job Description
Job descriptions:
We are looking for a technician who can perform various tasks such as diagnosing, troubleshooting and repairing devices. Computer troubleshooting, diagnosing and repairing is required. Soldering and console experience is preferred. The ideal candidate will be able to work independently, have extensive hands-on experience with our repairs, and will also be part of a team that develops new solutions to increase Home+ sale .

Our technicians also provide guidance and assistance to customers as needed, so we're looking for a problem-solver with a history of providing solutions for customers.

Tasks and responsibilities

Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed Asurion Tech Repair and Solutions quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real0tie status of each repair
Maintain the cleanliness and professional appearance of the store
Basic qualifications:
Outstanding customer service skills
Excellent technical, problem solving, and analytical skills
Exceptional organization skills
Strong written and oral communication skills
Work well in team environment
Ability to work flexible retail schedule , including weekends and holidays
High school diploma or GED
A passing background check (criminal and drug test)
Basic knowledge of Microsoft Office

Preferred Qualifications

Experience repairing and troubleshooting electronics, smartphones, PC/MACs, and game consoles
1+ years of customer service/retail sales experience
Basic knowledge of mobile devices and operating systems