Hotel Reception Agent (AM/PM)

You create experiences for our guests. As an employer, we create experiences for you. How?

At The Cloud One, every day is unique. Never same-same, always thrillingly different. With us, you have the freedom to be who you are – or who you want to be. Because here, individuality is what matters. With equal – and exciting – opportunities for all. We believe in an inclusive culture that puts people like you at the heart of what we do, because we know that you’re the ones who make the difference. For us, respect and success go hand in hand. We’re locally rooted: connected to the city, its culture and its people. Are you with us?

We are looking for an experienced Reception Agent in a brand of lifestyle hotel, at an iconic location in Downtown NYC. This position is for AM (630am-3pm) and PM (230pm - 11pm). The hotel is part of the award-winning German-based Motel One group. Join our team and seize this unique opportunity!

Your responsibilities

The focus of this role is on the professional care of our hotel guests. Building a relationship with our guests is one of the key factors to making their stay an exceptional experience. Your responsibilities will also include the following:

• Conduct check-ins and check-outs and assist guests as they arrive and depart.
• Provide quality customer services with a smile to all hotel guests.
• Share local concierge knowledge with guests as needed.
• Assume responsibility of the hotel and operations during the night shift
• Take ownership and accountability for the hotel and its guests, ensuring their satisfaction.
• Conduct day-end closing reports and posting processes.
• Gain insights into new tasks by working together with other departments.

What you should bring

• You are reliable, enjoy hosting and have a passion for the hotel industry.
• You are eager to develop your career and work well in diverse, multicultural teams.
• You are open, welcoming, and possess excellent communication skills.
• You maintain a neat outer appearance, positive charisma, and good manners at all times.
• You exhibit a high level of quality awareness and a strong focus on providing exceptional service.

We offer competitive salaries, paid vacation and sick time, medical, dental, vision and life insurance options, 401K plan, company incentive plan, rewards for good performance, training, continuous opportunities for growth, a great working environment with an energizing employee culture, and so much more!

The Motel One Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis covered under applicable law.