Dental Insurance Coordinator/Front Desk

Industry: Dental (Private Practice, Non-Corporate)

Compensation: Hourly wage of $18 - $24+, exact rate based on qualifications and experience, includes a comprehensive benefits package (see below for details)

Location: Tallahassee, FL (in-office)

Summary of Qualifications:

• High school diploma or equivalent
• One (1) + years of experience in processing dental insurance claims (required)
• One (1) + years of receptionist, administrative or office support experience (required)
• Has experience using Dentrix Ascend software (required)
• Comfortable communicating by phone
• Must be organized and attentive to daily needs and unexpected changes
• Ability to pass a criminal background check
• Available to work in-office Monday - Thursday, 7:30 AM - 5:00 PM + every other Friday 8:00 AM - 1:00 PM

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About us:

At CWD Dental Group, we believe a great workplace starts with great people! As a small, close-knit dental group, we’re proud to offer something different from corporate dentistry—a place where you’re more than just a number; you’re part of the family. Our culture is built on teamwork, genuine connections, and making every employee feel valued and appreciated. We love making memories, sharing laughs, and bringing a little extra fun to the office. Together, we celebrate successes, support one another, and create a workplace where people genuinely enjoy coming to work.

About this position:

We're seeking an experienced dental professional who is friendly, dependable, and motivated individual who brings a positive attitude and strong work ethic to our team. The ideal candidate is professional, confident, highly organized, and comfortable working with a variety of personalities. Excellent communication and computer skills, reliability, punctuality, and a team-oriented mindset are essential.

We are specifically looking for someone who:

• Is a team player who enjoys collaborating
• Is consistently on time and can be counted on by their team
• Has excellent communication and computer skills
• Possesses a keen attention to detail
• Enjoys days filled with a variety of tasks
• Double checks their work and takes pride in producing quality results
• Understands the value a strong support staff brings to an office
• Has previous experience working in a dental office
• Currently lives in Tallahassee, FL or the surrounding areas or is planning to relocate

If these qualities describe you, please read on!

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Essential Functions of Dental Insurance Treatment Coordinator/Front Desk Receptionist:

• Answer phone calls and direct them to the appropriate department or individual
• Greet patients and check them in and out for appointments
• Provide information and assistance to patients
• Schedule appointments and manage calendars
• Perform clerical duties such as data entry, filing, and photocopying
• Handle incoming and outgoing mail and packages
• Maintain a clean and organized reception area
• Update and maintain accurate patient demographics and records
• Ensure compliance with HIPAA and patient confidentiality requirements
• Collect copayments, balances, and other patient payments
• Verify insurance benefits and follow up with insurance companies regarding claims and coverage
• Coordinate referrals to specialists as needed
• Explain insurance benefits, co-insurance, treatment plans, and financial responsibilities to patients
• Assist patients with scheduling and treatment coordination
• Provide exceptional customer service in a fast-paced dental office environment

The ideal candidate is someone who:

• Is a team player who enjoys collaborating and working with others
• Has one (1) + years of receptionist, administrative or office support experience (required)
• Has one (1) + years of experience in processing dental insurance claims (required)
• Has experience using Dentrix Ascend software (required)
• Has knowledge of dental coding and familiarity with insurance processes (required)
• Is comfortable communicating by phone and in-person with customers
• Is organized and attentive to daily needs and unexpected changes
• Can work effectively in a fast-paced environment
• Is available to work in-office Monday - Thursday, 7:30 AM - 5:00 PM + every other Friday 8:00 AM - 1:00 PM
• Can multitask and prioritize projects based on changing needs
• Possesses strong organizational skills
• Can pass a rigorous criminal background check

• Hourly wage of $18 - $24+, exact rate based on qualifications and experience
• Health Insurance: CHP (partially paid)
• Vision Insurance
• Dental Benefits and Discounts
• 401K Retirement Plan (matching)
• Life Insurance (employer paid)
• Major Holidays
• Uniforms provided
• Bonuses
• On-the-job training