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Technology

Field Support Engineer

Herrick Technology Laboratories, Inc.Germantown, MD🇺🇸United States

Why this role stands out

This hybrid Field Support Engineer role at Herrick Technology Laboratories offers fantastic growth potential as you demonstrate, deploy, and train on cutting-edge technology, building valuable customer relationships. You'll thrive here if you have a strong SIGINT/EW background and enjoy extensive travel, contributing to a dynamic team with competitive compensation and excellent benefits.

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationGermantown, MD, United States

Job description

Test, demonstrate, install, train, deploy, and/or evaluate HTL products (hardware and software)
Description/Key Roles:

Join our growing team of customer support personnel focused on providing training of HTL products and systems (both at HTL locations and customer sites), standalone and as part of a system of systems; Assist in maintaining database and procedures for testing, troubleshooting, and resolving customer issues; Document and report software and hardware problems; Create and maintain training plans. materials (POIs and classes) to assist in or perform instruction of software and equipment; Build and maintain customer relationships; Conduct training on a wide variety of software and hardware products across a large spectrum of customer types from tactical employment to laboratory testing; Perform equipment demonstrations in support of business development; Participate and illustrate HTL capabilities in government sponsored exercises.

Qualifications:

  • 4 years Tactical or airborne SIGINT/EW collection background working collection, DF, and geolocations operations and equipment; special operations SIGINT/EW collection a plus
  • Current TS/SCI or eligibility required
  • Military veterans are encouraged to apply; MOSs - Army 35P/N/T/S; USMC 2621/2631; Navy CTM are of interest
  • Previous instructional experience desired
  • CONOP and TTP development using small team collection tactics
  • Willingness to travel extensively 50% of the time

Benefits:

  • Startup Environment
  • Competitive Salaries
  • Health Insurance
  • 401K Matching
  • Bonuses for superior performance

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