Inside Sales Manager - Business Development

Inside Sales Manager
3 Men Movers is looking for a hands-on Inside Sales Manager who enjoys developing people, driving sales, and delivering a great customer experience. You’ll lead the team’s daily performance, coaching, scheduling, and accountability, with support from the Sales Director. This is a working management role: you’ll stay involved in sales, help handle customer escalations, and model the follow-through you expect from your team.

If you’ve led a hotel, restaurant, or guest service team, we value your ability to develop people, drive sales, and keep things running smoothly during busy periods. Annual profit sharing and holiday bonus
Lead the Inside Sales team’s daily activities and hold team members accountable for sales performance, attendance, productivity, lead follow-up, and customer experience. Conduct one-on-one meetings and provide clear, specific, actionable coaching. Review calls, messages, and sales activity to identify strengths and development opportunities.

Address performance concerns promptly and document coaching conversations and next steps. Monitor staffing coverage, inbound activity, response times, and service levels, adjusting as needed. Serve as the first point of contact for agent questions, customer escalations, and process clarification. Maintain strong personal sales performance and provide phone and lead coverage when needed. Track conversion, lead handling, and other team performance measures, using the results to guide coaching and improvements. Help prepare for and lead weekly Sales Team Meetings.

Prior leadership, supervisory, or management experience. A strong sales record and the ability to coach others toward better results. The ability to stay composed during customer escalations and busy periods. Comfort working in a phone-based sales environment and learning new systems. Experience with CRM systems; GoHighLevel or Oracle NetSuite experience is a plus. You notice issues early, use performance data to guide your decisions, and follow through until there’s a resolution.

Two weeks of PTO in your first year, plus paid holidays
~ Medical, dental, and vision insurance
~Five work-from-home days per year
~ About 3 Men Movers
At 3 Men Movers, our Inside Sales team helps customers navigate an important transition. We work closely with our operations and customer experience teams to understand each customer’s needs, communicate clearly, and help them book the right moving services. If you enjoy leading people, improving performance, and helping customers feel confident about their next move, we’d love to hear from you.