PLM UAT - Business Process Expertise || Engineering Program Specialist - BOM || AI Engineer - PLM based

Position: AI Engineer - PLM based

Location: Sunnyvale, CA (Onsite)

Project Type: Full-Time

Key Responsibilities

Design and build an AI-powered support bot (web/chat-based) for Hypercare query resolution

Develop agentic workflows to retrieve and synthesise answers from: Past incident tickets

• PLM (Teamcenter) systems

• Implement RAG / multi-source retrieval pipelines for contextual and accurate responses

• Build APIs and backend services using Python (FastAPI) and Apple-approved AI frameworks

• Ensure compliance with Apple security, governance, and AI platform constraints

• Collaborate with Hypercare, PLM, and support teams to continuously improve response accuracy

Core Requirements

• Strong experience in Python backend development (FastAPI preferred)

• Hands-on in building LLM-based systems (RAG, agentic workflows, knowledge assistants)

• Experience in data integration from multiple enterprise systems (tickets, logs, APIs)

• Good understanding of support workflows, incident triage, and knowledge management systems

• Strong API design, microservices, and distributed system fundamentals

Preferred / Good to Have

• Experience in PLM domain (Agile / Teamcenter)

• Exposure to Hypercare / production support environments

• Experience working with enterprise AI platforms and governed environments

Success Criteria

• Reduce mean time to resolution (MTTR) during Hypercare

• Enable self-service query resolution for support engineers

• Deliver a scalable AI support framework for future releases

Position: Engineering Program Specialist - BOM

Location: Sunnyvale, CA (Onsite)

Project Type: Full-Time

• Minimum 3+ years of project management experience related to configuration management and
• Bill of Material (BOM), procurement, budget, and supplier management
• Proficient in learning new software applications to promote efficiency and productivity
• Effective reciprocal communication skills (written and verbal)
• Strategic critical thinking and problem-solving skill capabilities
• Attention to detail with multitasking and prioritization abilities
• Experience managing, organizing, and maintaining large quantities of data

• Work closely with engineering design teams to create, structure and release BOMs, including part numbers, engineering change orders, and related technical drawings and documents
• Partner with program managers, global commodity managers and finance team to create and manage development budgets and procurement activities
• Work on multiple projects simultaneously and manage competing priorities
• Manage build and supplier communication to ensure timely purchase to pay activities and product compliance.

• 10+ Years of experience in PLM
• Strong understanding and hands-on experience with PLM (Teamcenter / PLM) tool:
• Change Management
• Configuration Management
• BOM Management
• Integrations
• Strong understanding of testing principles, especially UAT and the underlying business processes.
• Support end-to-end UAT planning, scenario design, execution, and sign-off, working in a regular cadence with the team; establish strong stakeholder connects and apply PLM experience to drive UAT to closure.
• Lead defect triage; coordinate with business users, engineering, and OSS on priority and closure.
• Bridge business and QA; translate business workflows into UAT scenarios and acceptance criteria.
• Drive UAT status reporting and readiness.
• Coordinate with stakeholders and application owners to ensure complete coverage.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to lead a team and work independently under tight timelines