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Full timeTechnology

Technical Support Engineer

Precision PeopleWest Boldon, Tyne And Wear🇬🇧United Kingdom

Why this role stands out

Advance your career in a dynamic, office-based role offering specialist training and generous holidays, where you'll develop in-demand technical skills supporting cutting-edge machinery. This position is ideal for a motivated problem-solver with a strong IT and networking background, eager to provide exceptional customer support and contribute to a reputable company. Embrace this exciting opportunity to grow your expertise and make a real impact.

Quick overview

Salary£30k - £35k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationWest Boldon, Tyne And Wear, United Kingdom

Job description

Technical Support Engineer
100% Office-based Role NE36 0PQ
Day Shifts Monday-Friday
33 Days Holidays, Specialist Training

Do you have a strong background in providing IT/ technical support to customers? If so, this new Technical Support Engineer position could be the perfect next step for you.
My client is looking to recruit a highly motivated and personable Technical Support Engineer to provide remote customer support for their specialist machinery. This role will be focused on diagnosing faults, supporting customers remotely, and delivering high-quality technical assistance across a broad range of disciplines.

The Role - Technical Support Engineer:
  • Providing day-to-day remote support to customers via phone, email and remote access systems
  • Handling cases for laser systems, including software, networking, mechanical, electrical, error codes, and hardware-related issues.
  • Working as part of a fast-paced team.
  • Diagnosing and fixing faults on machines, mainly electrical and system issues
  • Guiding customers through troubleshooting and resolving problems
  • Raising quotes for parts, servicing and repairs using internal systems
  • Working closely with field engineers when needed
  • Using Salesforce CRM
  • Installing and setting up software for customers
  • Ensuring all customer issues are resolved quickly and effectively
The Right Person - Technical Support Engineer:
  • Experience providing remote support to customers in IT, networking or engineering
  • Has a strong IT and network background or experience
  • Strong working knowledge of remote desktop tools
  • Excellent problem-solving and analytical skills.
  • Proficient using a CRM system for caseload management or similar
  • Happy to work in a fully office-based role.
  • Commutable to NE35 postcode daily with use of own vehicle.
  • Holds a full UK driving licence.
  • Happy to travel for product training.
Salary/ Package - Technical Support Engineer:
  • Salary £30,000-£35,000 DOE
  • Extensive training and personal development
  • Day shifts: Monday to Friday, 9am-5pm
  • Full Company product training
  • 25 days holiday + statutory bank holidays
  • Company Pension Scheme
Interested? To apply for this Technical Support Engineer position, here are your two options:
  1. "This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Emma Gilmore on (phone number removed) / (phone number removed) between 7.30am - 4.30pm.
  2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you -

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