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Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

Ackerman Pierce EducationHarlow, Essex🇬🇧United Kingdom

Quick overview

SeniorityEntry Level
Employment typeFull Time
Work modeHybrid
LocationHarlow, Essex, United Kingdom
Microsoft OfficeDNS

Job description

Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

About us

Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We're a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.

Position summary

This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you've built a PC, set up a home lab, or you're the one your family calls when the Wi-Fi drops, that's a good start. You'll work alongside our engineers on real client issues from the start, including visits to client sites. We're committed to your development.

Key responsibilities

  • Log, work and update support tickets by phone, email and remote session
  • Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
  • Set up laptops, phones and new starter accounts
  • Handle password resets plus mailbox and Teams access requests
  • Escalate complex issues to senior engineers with clear notes
  • Join engineers on client site visits, office moves and device rollouts
  • Document fixes so the whole team can use them

What we're looking for

  • A genuine interest in IT, whether through study, a home lab, a first job or helping friends and family
  • A logical approach to solving problems
  • Clear communication with non-technical people
  • A willingness to learn and take feedback
  • Basic knowledge of Windows, Microsoft 365 and networking (IP addresses, DNS, Wi-Fi)

Desirable

  • CompTIA A, MS-900 or similar, or working towards one
  • Helpdesk or customer service experience

Minimum requirements

  • UK resident with a full UK driving licence and own car for business use (mileage paid)

Why join us

  • Experience of lots of different businesses and how they run their IT
  • Microsoft exams paid for
  • A route to Support Engineer as your skills grow
  • You'll be part of a dynamic team where your opinion matters

INDAPE

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