Technical Support Analyst

Coordinate the transfer of IT assets between business units with 5 to 7 business days.

• Generate, distribute, & review weekly IT asset management reports.
• Complete ITSM tickets within 7 - 10 business days.
• Monitor the ITSM IT Asset Management queue on a daily basis.
• Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
• Correctly Managing ITAM Queue
• Assist With Asset IMAC and PC Refresh process
• Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
• Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
• Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
• Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.