Account Executive

Account Executive

Location: US (Riverwoods or Remote)

Language Proficiency: Bilingual (Spanish – MUST HAVE)

Rate: DOE
 

Job Responsibilities

·         At least 5 years of experience playing a similar role with strong domain knowledge in issuing, acquiring, network operations & end-to-end Payment transaction flows

·         Act as primary operational point of contact providing day-to-day BAU support for partners (acquirers, payment processors & aggregators)

·         Ability to manage partner relationships and resolve complex issues for card transaction processing, interchange fees, settlement, disputes and file transfer, ensuring timely & accurate resolution

·         Co-ordinate & complete semi-annual release certification to ensure compliance & readiness

·         Play an imperative role in ensuring participants maintain compliance & remain in alignment with contractual agreements

·         Lead, co-ordinate & manage onboarding a new participant to the network and decommissioning a participant from the network

·         Execute strategic initiatives (infrastructure/data center moves, router upgrades, system migrations, acceptance improvement, product / regulatory implementations) by collaborating with internal teams and partners

·         Report & track all system issues impacting partners and recommend improvements when necessary

·         Address and resolve BAU operational challenges to maintain seamless payments operations