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IT Systems Support Specialist Level I/II

CCS Global TechSacramento, CA🇺🇸United StatesPosted 11 Aug 2026

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

  1. Image, install and move IT-related equipment.
  2. Experience with hardware peripherals such as label/receipt printers and barcode scanners
  3. A good understanding of Microsoft Edge configurations (used as the platform for running web applications)
  4. Second-level Service Desk support tickets, resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
  5. Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
  6. Update both hardware and software assignments in Manifest.
  7. Assist users in operating systems, application programs, utilities, and hardware operations.

Mandatory Skills:

  1. Strong customer service skills
  2. Knowledge of Active Directory or other identity management system
  3. Attention to detail Ability to work with rapidly changing priorities
  4. Experience with troubleshooting Windows systems
  5. Good verbal and writing skills for customer interaction and documentation

Skills

Active Directory

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