Position Summary

We are seeking an experienced LAN Support Specialist to provide hands-on, on-site IT infrastructure and desktop support at the Social Security Administration’s National Records Center (NRC).

The NRC is a large, 447,000 sq. ft. operational facility requiring technical support for distributed workstations, specialized industrial scanning equipment, MFDs, LAN infrastructure, and ongoing IT expansion initiatives. The specialist will directly support 55+ workstations, specialized scanning devices, mailroom automation equipment, production printers, and multiple data control rooms.

Key Responsibilities

Desktop & LAN Infrastructure Support: Provide daily hands-on technical support for 55+ distributed workstations across the facility and maintain LAN racks located in four Data Control Rooms.
Specialized & Industrial Hardware Maintenance: Support specialized production equipment, including:

Opex Falcon scanners (20 total), Insight Machines, and Mail Matrix mail sorters.
Fujitsu FI-6800 scanners for Veterans Administration workloads.
Barcode printers, network/mainframe printers, and ~14 multifunction devices (MFDs).
UPS shipping station laptops, thermal label printers, and scales.

Network & Port Management: Open, configure, reconnect, and validate network ports required to onboard new devices. Troubleshoot and resolve Service Portal network requests.
Vendor & Service Support: Reconnect and validate specialized equipment after vendor servicing.
Wi-Fi & Facility Expansion: Track and support Wi-Fi deployment activities (site surveys, approvals, installation, and testing) and assist with IT infrastructure expansion for SSA growth plans.
Documentation: Maintain accurate tracking for SOW, ROM support, port requests, and operational follow-ups.

Basic Qualifications

Education & Experience: Bachelor’s degree + 5 years of dedicated IT/LAN support experience.
Networking: Strong knowledge of LAN networking, physical network infrastructure, and port configuration workflows.
OS & Hardware: Proven experience supporting Windows workstation environments, enterprise scanning hardware (OpenX, Fujitsu), printers, barcode systems, and MFDs.
Field Operations: Ability to support distributed IT assets across a large operational facility with multiple production rooms.

Preferred Qualifications

Hands-on experience supporting high-volume scanning operations or industrial mailroom systems.
Familiarity with secure credentialing systems (e.g., HSPD-12 stations).
Experience with logistics/shipping IT systems (UPS shipping equipment)

LAN Support Specialist,

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