Dynamics 365 Support Specialist

Job#: 3041232

Job Description:

Job Title: Dynamics 365 Support Specialist (Mid-Level)

Location: Remote

Duration: Competitive contract opportunity with potential for extension based on performance and business needs.

Pay Rate: $45-$50/hour

Position Overview

We are seeking a Mid-Level Dynamics 365 Support Specialist to provide day-to-day support, troubleshooting, and maintenance for Microsoft Dynamics 365 applications. The ideal candidate will have hands-on experience supporting Dynamics 365 environments, working directly with business users, resolving system issues, and assisting with enhancements and integrations.

This role requires a strong understanding of Dynamics 365 functionality, excellent problem-solving skills, and the ability to collaborate with cross-functional teams in a remote environment.

Key Responsibilities

• Provide Tier 2/Tier 3 support for Microsoft Dynamics 365 applications.
• Troubleshoot and resolve system issues, user-reported incidents, and application errors.
• Analyze support tickets and provide timely resolution in accordance with SLAs.
• Collaborate with business stakeholders to understand requirements and recommend solutions.
• Configure and maintain Dynamics 365 entities, forms, views, workflows, business rules, and security roles.
• Support system integrations between Dynamics 365 and other enterprise applications.
• Monitor system performance and proactively identify areas for improvement.
• Assist with testing, deployment, and validation of enhancements, updates, and patches.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Provide end-user training and support as needed.
• Partner with developers, administrators, and business analysts to ensure platform stability and usability.

Required Qualifications

• 3+ years of experience supporting Microsoft Dynamics 365 environments.
• Experience with Dynamics 365 Customer Engagement (CRM), Sales, Customer Service, or related modules.
• Strong understanding of Dynamics 365 administration, security, workflows, and configurations.
• Experience troubleshooting application, data, and integration issues.
• Familiarity with Microsoft Power Platform, including Power Automate and Power Apps.
• Experience using Azure DevOps, ServiceNow, Jira, or similar ticketing/project management tools.
• Strong SQL and data analysis skills.
• Excellent communication and customer service skills.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience with Dynamics 365 Finance & Operations (F&O) or Business Central.
• Knowledge of Dataverse and Microsoft Azure services.
• Experience with reporting tools such as Power BI.
• Microsoft Dynamics 365 or Power Platform certifications.
• Experience supporting enterprise-level CRM implementations.

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent verbal and written communication
• Ability to manage multiple priorities
• Customer-focused mindset
• Collaborative team player

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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