Desktop Support Technician

Technical Skills:

• Good general understanding of IT principles such as Networks, Hardware andDomains
• Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.
• Good working knowledge of Operating system such as Windows and Mac related software and applications
• Good experience in End User device hardware and software troubleshooting
• Good experience of supporting devices such as Printers and Meeting Room equipment s
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Experience with building, configuring, replacing and troubleshooting EUC hardware components
• Awareness of Data Backup principles
• Familiarity with virtual , MDM and VPN environments
• Basic knowledge and familiarity with devices in Network and Compute environment