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L1- End User Services Technician

FEDRUS GLOBAL LLCNeedham, MA🇺🇸United StatesPosted Aug 26, 2026

Why This Role Stands Out

Leverage your IT support expertise in a hybrid role at Fedrus Global, where you'll enhance end-user services and contribute to a dynamic team environment. This position is ideal for a proactive problem-solver with a strong understanding of Microsoft technologies and a passion for delivering excellent customer support. Embrace this opportunity to grow your technical skills and make a tangible impact within a reputable organization.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Needham, MA, United States
Posted
3 weeks ago
Jira

Job Description

QUALIFICATIONS 

 

Required 

3–5 years of IT helpdesk or desktop support experience 

Experience working in a Microsoft-heavy environment: Windows OS, Microsoft 365 (Outlook, Teams, 

SharePoint), Entra ID, and Intune 

Familiarity with Microsoft Intune, Windows Autopilot, and Jamf 

Working knowledge of Active Directory, Entra ID, and Microsoft 365 Admin Center 

 

Experience with Jira Service Management or equivalent ITSM platform 

Strong communication skills and a customer-first approach 

Must be eligible to work in the United States without sponsorship 

Preferred 

CompTIA A+ or equivalent certification 

ITIL 4 Foundation certification 

Experience supporting a distributed or remote workforce 

Familiarity with endpoint security tooling (SentinelOne EDR, Rapid7 vulnerability management, Zscaler 

zero-trust network access) 

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