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Full time
Operations & Project Management
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IT Service Operations Leader, 24/7 Availability

The Star Ent GroupSydney, Sydney🇦🇺AustraliaPosted 23 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to lead and innovate within a reputable entertainment group, driving significant improvements in IT service operations and team capability. You'll thrive here if you're a proactive leader passionate about continuous improvement, automation, and building high-performing teams to ensure exceptional 24/7 service reliability. Apply now to shape the future of IT operations and develop your leadership skills.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia
Continuous Improvement

Job Description

The Star is seeking a dynamic IT Service Operations leader to reshape our 24/7 support, incident, problem and change management, and drive automation and data led decisions to improve SLAs and service reliability.

You will build team capability across Service Desk, Application Support, and Field Services, fostering accountability and continuous improvement to scale operations and ensure proactive, insight driven performance.

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