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Desktop Support Technician

Tandym TechVienna, VA🇺🇸United StatesPosted Oct 23, 2026

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationVienna, VA, United States
PostedYesterday
Microsoft OfficeMFADNSServiceNowTechnical SupportTicketing SystemsWindows Server

Job description



A top Fortune 50 financial institution is seeking a Desktop Support Technician to provide technical support to end users, troubleshoot hardware and software issues, and ensure a high level of customer service in a fast-paced environment.


About the Opportunity:




  • Provide end-user technical support for Windows 11, Microsoft 365, and enterprise applications.




  • Troubleshoot connectivity, VPN, and access-related issues while following established procedures and service standards.




  • Deliver responsive, professional support while collaborating with team members to resolve technical issues.




Responsibilities:




  • Diagnose and resolve hardware and software issues for end users.




  • Troubleshoot Palo Alto GlobalProtect VPN client issues on Windows endpoints.




  • Support Microsoft Windows 11 operating systems and Microsoft 365 applications, including Outlook, OneDrive, and Teams.




  • Utilize ServiceNow to document, track, and manage support tickets.




  • Apply basic networking knowledge, including IP and DNS, to troubleshoot connectivity issues.




  • Follow cybersecurity best practices, including multi-factor authentication (MFA) and phishing awareness.




  • Adhere to standard operating procedures and provide excellent customer service in a fast-paced environment.




Qualifications:




  • 1-5 years of experience in desktop support, IT support, or a similar technical support role.




  • Experience troubleshooting Windows 11 endpoints and Palo Alto GlobalProtect VPN issues.




  • Working knowledge of Microsoft 365 applications, including Outlook, OneDrive, and Teams.




  • Familiarity with ticketing systems, preferably ServiceNow.




  • Basic understanding of networking concepts, including IP and DNS, and cybersecurity principles, including MFA and phishing.




  • Strong communication and customer service skills, professional presence, attention to detail, and the ability to work effectively within a team.




Nice to Haves:




  • CompTIA A+ certification.




  • Microsoft 365 Certified: Fundamentals certification.




  • Experience with ConnectWise Remote Support Software.




  • Experience with CyberArk Workforce Password Management.




  • Experience troubleshooting Citrix Virtual Desktop Infrastructure (VDI).




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