Help Desk/Desktop Support Analyst

Description

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical assistance for employees in Augusta, Georgia. This Long-term Contract position is ideal for someone who has a solid IT foundation and wants to strengthen hands-on experience supporting workplace technology. The role focuses on resolving everyday hardware, software, and user access issues while delivering responsive, attentive service.

Responsibilities

Deliver first-level technical support for end-user devices, software applications, and routine network connectivity concerns
Diagnose and resolve issues affecting Windows-based desktops, laptops, printers, and other commonly used peripherals
Prepare, image, configure, and distribute computer equipment to support new and existing employees
Perform entry-level account administration tasks, including password assistance and basic user support within Active Directory
Install, update, and troubleshoot standard business software used across the organization
Record support requests, troubleshooting steps, and final resolutions accurately within the ticket management system
Communicate with employees in a courteous and service-oriented manner to ensure a positive support experience

Requirements

Working knowledge of computer hardware, Microsoft Windows, and general software troubleshooting practices
Familiarity with Windows 10 support in a business environment
Exposure to Active Directory for basic account-related tasks is preferred
Ability to troubleshoot common desktop and end-user technology issues methodically
Experience documenting and managing incidents through a service desk ticketing system
Strong verbal and written communication skills with a customer-focused approach
CompTIA A+ certification or a comparable entry-level IT credential is an advantage

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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