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Operations & Project Management

Program/ Portfolio Manager

TechHumanUnited States🇺🇸United StatesPosted 23 Jul 2026

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

We are seeking an experienced Program/Portfolio Manager to support a senior clinical/appeals leader by taking ownership of complex, large-scale program execution across the organization''s highly regulated project portfolio. This role will operate on a dotted line to that leader while officially reporting up through the IT organization. The individual will free up leadership bandwidth by managing programmatic details, guiding project managers, and serving as a steering point of contact on calls and decisions when the leader is unavailable.

Responsibilities:
  • Own and manage complex, large-scale programs and projects (e.g., a single initiative equivalent in scope and complexity to 10–15 typical projects)
  • Guide and mentor existing program/project  managers on foundational SDLC practices, including requirements gathering, workflow capture, and business process modeling
  • Build and maintain project plans, adjusting timelines and scope (e.g., determining what can be deferred to a later phase to deliver an MVP on an accelerated timeline)
  • Serve as an empowered decision-maker on calls and in discussions when senior leadership is not present, keeping conversations focused and driving toward outcomes
  • Coordinate cross-functionally with IT, vendors, and business stakeholders to keep projects on track
  • Interface with vendors, support contract negotiations, and coordinate requirements gathering across teams
  • Track and report on project status using Jira, and know when and who to escalate to (e.g., other resource owners) when blockers arise
  • Provide informed steering and guidance on SaaS implementations (e.g., Salesforce), including asking the right technical questions around APIs, SSO, DevOps, and automation/RPA concepts
  • Understand and account for regulatory and compliance requirements tied to highly regulated environments (e.g., FedRAMP, FISMA High) when guiding implementation and deployment decisions
  • Communicate effectively with both technical and non-technical stakeholders, distilling key information and maintaining momentum in discussions
  • Support forecasting, resource budgeting, and allocation across multiple concurrent programs
Must Haves:
  • Strong blend of business acumen and IT experience
  • Proven experience managing multiple large, complex programs or projects simultaneously (portfolio-level experience, not single-project program management)
  • Experience mentoring or guiding project/program managers on SDLC fundamentals
  • Familiarity with Agile and Scrum methodologies and general SDLC processes
  • Experience with forecasting, resource budgeting, and allocation across programs
  • Experience with SaaS implementations, including a working understanding of API integrations
  • Working knowledge of Jira for project tracking and status visibility (navigation-level, not admin or developer-level)
  • Strong communication skills, with demonstrated ability to work effectively across technical and non-technical audiences
  • High degree of ownership and independent decision-making ability, escalating only when truly necessary
Nice-to-Haves: 
  • Direct experience with Salesforce implementations or deployments specifically
  • Experience working in highly regulated industries (banking, medical, Medicaid), including familiarity with compliance frameworks such as FedRAMP and FISMA High
  • Prior Medicaid program exposure
  • PMP, PMI, or other Agile/PM-related certifications
  • Familiarity with SSO, DevOps, Git, and automation/RPA concepts

TechHuman is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), age, national origin, citizenship status, disability, genetic information, marital status, military status, protected veteran status, or any other status protected under applicable federal, state, or local law.

Skills

Scrum
Agile
Jira
PMP
Requirements Gathering

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