Senior BMC Remedy Developer (C2C/W2)

• 60% BMC Remedy development
• 20% Oracle SQL / PL-SQL
• 20% scripting, APIs, integrations, and supporting technologies

Key Responsibilities

• Design, develop, enhance, and maintain custom Remedy applications and functionality in a highly customized, non-ITSM environment.
• Analyze existing Remedy workflows, SQL/PL-SQL, scripts, and integrations to understand both technical behavior and underlying business intent.
• Safely modify and extend inherited code while considering dependencies, downstream impacts, and production risk.
• Develop custom Remedy workflows using Active Links, Filters, Forms, and related AR System development components.
• Read and analyze Remedy logs to troubleshoot production issues and identify the workflow objects responsible for failures or unexpected behavior.
• Develop, modify, debug, and optimize complex Oracle SQL queries, PL/SQL stored procedures, and functions.
• Review Oracle Explain Plans and identify opportunities to improve SQL performance.
• Build and maintain integrations between Remedy and external platforms using REST APIs, SOAP APIs, middleware, scripts, and related technologies.
• Support integrations with systems such as IVR platforms and other contact center or enterprise applications.
• Develop and support user-facing Remedy forms, interfaces, and UI customizations.
• Troubleshoot complex issues across the Remedy application, Oracle database, application server, integration, and Linux layers.
• Collaborate with product owners, contact center stakeholders, business partners, and technical teams to translate business needs into technical solutions.
• Perform unit testing and support UAT, deployments, production validation, and stabilization.
• Create and maintain technical documentation including application logic, workflows, integrations, database components, and solution designs.
• Participate in knowledge transfer activities to improve the long-term maintainability of the platform.
• Support platform upgrades, patching, and modernization efforts as needed.

Required Qualifications

BMC Remedy Development

• 4+ years of hands-on BMC Remedy development experience, with significant experience creating custom applications and workflows rather than simply configuring standard ITSM modules.
• Extensive experience developing Remedy workflows using:
• Active Links
• Filters
• Forms
• Custom workflow logic
• Demonstrated experience working with heavily customized or non-standard Remedy implementations.
• Strong ability to read, understand, troubleshoot, and extend existing Remedy logic.
• Experience reviewing Remedy logs to diagnose production issues and identify problematic workflow objects.
• Proven ability to work effectively in inherited applications with complex logic and limited documentation.

Oracle SQL / PL-SQL

• Strong hands-on Oracle database experience, including the ability to:
• Write and optimize complex SQL queries.
• Read and understand existing SQL and PL/SQL logic.
• Modify existing stored procedures and functions.
• Develop PL/SQL stored procedures and functions.
• Debug complex database logic.
• Understand dependencies, side effects, and business intent within existing database code.
• Interpret Oracle Explain Plan results and troubleshoot performance issues.
• Candidates should be comfortable reasoning through unfamiliar SQL and PL/SQL rather than relying solely on code they personally wrote.

Integrations & Scripting

• Experience developing or supporting integrations using REST and/or SOAP APIs.
• Experience working with Remedy REST APIs.
• Familiarity with Jetty Server in support of Remedy REST integrations.
• Experience with Remedy SOAP APIs and Mid Tier integrations.
• Comfortable reading, modifying, and troubleshooting shell scripts.
• Experience working in Linux environments.
• Ability to read or interface with scripts and applications written in Python, Java, or similar languages.

Preferred Technical Experience

• Application Servers / Infrastructure
• Experience working with Tomcat, including:
• Reviewing application and server logs.
• Updating configuration files.
• Managing logging configuration.
• Supporting security certificate changes.
• Experience performing or supporting Tomcat upgrades.
• Experience applying BMC patches or upgrades to Remedy AR Servers.
• Experience performing or supporting Remedy Mid Tier upgrades.
• Familiarity with Remedy 20.x environments.

Development Technologies

• Experience with one or more of the following is beneficial:
• Java
• Python
• Perl
• Shell scripting
• JavaScript
• HTML
• CSS

Cloud / Infrastructure

• AWS exposure is helpful, particularly:
• EC2
• Linux server administration
• Launch templates
• Security groups
• Basic cloud infrastructure troubleshooting

Additional Preferred Qualifications

• Experience upgrading or migrating Remedy 20.x toward BMC Helix, particularly on-premise environments.
• BMC Helix experience.
• Experience stabilizing, modernizing, or refactoring long-lived enterprise applications.
• Experience supporting mission-critical 24x7 production applications.
• Contact center experience.
• Healthcare, PBM, Medicaid, or other regulated-industry experience.
• Experience working in environments where system availability has direct customer, member, or operational impact.
• Agile/Scrum experience.