CONTRACT OPPORTUNITY

6-Month Contract

Contract Details

Key Responsibilities

·   Support end-to-end ownership of assigned infrastructure services, with focus on availability, reliability, utilization, adoption, and service-level performance.

·   Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications.

·   Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams.

·   Facilitate service reviews, track actions, analyze trends, and communicate service performance, risks, and improvement priorities.

·   Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback.

·   Assist with service strategy, design, transition, operations, and lifecycle activities.

·   Identify practical opportunities to improve service quality, efficiency, scalability, and cost effectiveness.

·   Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives.

·   Prepare clear communications for service releases, changes, performance updates, and improvement activities.

Required Qualifications

·   3+ years of experience in IT service management, infrastructure operations, service delivery, or a related field.

·   Working knowledge of ITIL practices and service management principles.

·   Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies.

·   Experience coordinating work across technical teams and business stakeholders.

·   Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates.

·   Strong written and verbal communication, organization, analytical thinking, and problem-solving skills.

·   Ability to manage multiple priorities in a fast-paced environment with limited supervision.

·   Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

Preferred Qualifications

·   ITIL Foundation certification or equivalent practical experience.

·   Exposure to Microsoft Azure, AWS, VMware, Cisco, or comparable infrastructure technologies.

·   Experience working in a managed services, enterprise infrastructure, or shared-services environment.

·   Familiarity with Agile delivery methods and DevOps practices.

Preferred Skills

·   Strong understanding of cloud capacity management.

·   Strong understanding of forecasting and demand management.

·   Experience managing Azure and AWS provider capacity.

·   Strong knowledge of capacity risk management and assessment.

·   Clear understanding application capacity and resilience.

·   Experience with data, API’s and capacity intelligence.

·   Practical experience with capacity governance and controls.

·   Knowledge of capacity constraint mitigation and cloud resource capacity optimization.

·   Strong experience with executive and stakeholder communication.

Measures of Success

·   Assigned services consistently meet agreed service levels and operational targets.

·   Service reporting, documentation, risks, and improvement actions are accurate and current.

·   Stakeholders receive timely, clear communications and issues are coordinated through resolution.

·   Improvement initiatives contribute to better reliability, response and resolution times, customer experience, adoption, or cost efficiency.

Core Competencies

Customer focus  |  Collaboration  |  Communication  |  Problem solving  |  Adaptability  |  Accountability