CONTRACT OPPORTUNITY

6-Month Contract

Contract Details

Key Responsibilities

· Support end-to-end ownership of assigned infrastructure services, with focus on availability, reliability, utilization, adoption, and service-level performance.

· Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications.

· Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams.

· Facilitate service reviews, track actions, analyze trends, and communicate service performance, risks, and improvement priorities.

· Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback.

· Assist with service strategy, design, transition, operations, and lifecycle activities.

· Identify practical opportunities to improve service quality, efficiency, scalability, and cost effectiveness.

· Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives.

· Prepare clear communications for service releases, changes, performance updates, and improvement activities.

Required Qualifications

· 3+ years of experience in IT service management, infrastructure operations, service delivery, or a related field.

· Working knowledge of ITIL practices and service management principles.

· Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies.

· Experience coordinating work across technical teams and business stakeholders.

· Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates.

· Strong written and verbal communication, organization, analytical thinking, and problem-solving skills.

· Ability to manage multiple priorities in a fast-paced environment with limited supervision.

· Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

Preferred Qualifications

· ITIL Foundation certification or equivalent practical experience.

· Exposure to Microsoft Azure, AWS, VMware, Cisco, or comparable infrastructure technologies.

· Experience working in a managed services, enterprise infrastructure, or shared-services environment.

· Familiarity with Agile delivery methods and DevOps practices.

Preferred Skills

· Strong understanding of cloud capacity management.

· Strong understanding of forecasting and demand management.

· Experience managing Azure and AWS provider capacity.

· Strong knowledge of capacity risk management and assessment.

· Clear understanding application capacity and resilience.

· Experience with data, API’s and capacity intelligence.

· Practical experience with capacity governance and controls.

· Knowledge of capacity constraint mitigation and cloud resource capacity optimization.

· Strong experience with executive and stakeholder communication.

Measures of Success

· Assigned services consistently meet agreed service levels and operational targets.

· Service reporting, documentation, risks, and improvement actions are accurate and current.

· Stakeholders receive timely, clear communications and issues are coordinated through resolution.

· Improvement initiatives contribute to better reliability, response and resolution times, customer experience, adoption, or cost efficiency.

Core Competencies

Customer focus | Collaboration | Communication | Problem solving | Adaptability | Accountability