Quick overview
Job description
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
The group was formed in 2016 and now includes:
Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.
About the role
We are looking for a motivated and enthusiastic individual to join our team! The Reservation Administrator is responsible for ensuring a seamless, exceptional guest experience each time. The role is responsible for the effective and efficient administration of the end-to-end reservation process to achieve results. Building effective relationships with both external stakeholders and internal stakeholders to promote exceptional experiences, showcase the range of product offerings across the division and maximize booking opportunities for the division.
Your responsibilities may include but not limited to:
- Administration of end-to-end reservations process
- Responding promptly and provide information to customer enquiries
- Confirmation, management, processing and cancellation of bookings
- Regular reporting
- Liaising with other tourism organisations
- Processing payments
- Coordinating services
- Collect and document customer feedback
About you
You are an enthusiastic and motivated individual with a strong focus on customer service and sales, ready to make a splash in our team! With a dynamic energy that exudes positivity, you genuinely enjoy your work and strive to create memorable experiences for our customers.
To be successful in the role you must have:
- Excellent problem-solving skills
- Advanced communication skills with the ability to interact and engage a diverse range of people
- Strong attention to detail to produce error-free, superior quality work
- Ability to work independently and self-motivated
- Ability to work quickly, flexibly and creatively under tight deadlines
- Exceptional customer service skills with a focus on creating appositive customer experiences
- Advanced skills in Microsoft suite
- Strong organizational and multitasking skills with attention to detail
- Sales-orientated mindset with the ability to upsell and meet sales targets
- Strong problem-solving skills and ability to handle challenging situations calmly
Requirements
- Qualification in Travel or Tourism - desirable
- An understanding of digital sales and marketing channels for travel and tourism industry, both trade and direct
- Minimum 1 years' experience in a reservation’s role
- Proven experience in a customer service or sales role, preferably in the travel or tourism industry
- Proficiency in using reservation and CRM systems
- Ability to work flexible hours, including weekends and holidays as needed
- Local Knowledge of the Whitsunday region and market
Benefits
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Discounts at the Cruise Café & Bar
- Discounts at the bar on board vessels
- Free public transport
- Salary sacrifice remote area benefits
Applications will be reviewed and progressed as they are received, so don't wait, apply now!