IVR Developer

Seeking an experienced IVR / Contact Center Application Developer with expertise in Java, Spring Boot, AWS, Amazon Connect, and Genesys Cloud. The role involves building and supporting IVR solutions, contact center applications, APIs, and cloud-based services that enhance customer service operations.

Required Skills

• 10+ years of experience in Java Development.
• Strong experience with Spring Boot, REST APIs, and Microservices.
• Hands-on experience with Amazon Connect and/or Genesys Cloud.
• Experience developing IVR and Contact Center solutions.
• Strong knowledge of AWS Cloud Services.
• Experience with Node.js.
• API integration experience with CRMs, databases, and third-party systems.
• Knowledge of OAuth, JWT, and API Security.
• Experience with GitHub, CI/CD pipelines, and Agile/Scrum.
• Strong troubleshooting and production support skills.

Desired Skills