IT Service Delivery Leader | Optimize Helpdesk & SLAs

Rightmove is seeking an experienced IT Service Delivery Manager to lead the IT Helpdesk and Service Analysts, ensuring seamless internal user support and high service levels. The role focuses on aligning service delivery with business goals, KPI tracking, and implementing ITIL‑based practices.

You will oversee incident/problem management, vendor relationships, and continuous improvement while nurturing a high‑performing, customer‑oriented team in a hybrid London environment.

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