Full timeOther

Validation Specialist - Customer Team

PrimaLondon🇬🇧United Kingdom

Why this role stands out

This hybrid role offers a fantastic opportunity to contribute to shaping the future of motor insurance with a rapidly growing, reputable company. You'll thrive here if you possess strong analytical skills and a keen eye for detail, allowing you to make a significant impact on fraud prevention and accuracy. Apply now to join a dynamic team and advance your career in a role that values your expertise.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationLondon, United Kingdom

ComplianceLive ChatMental HealthUnderwriting

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Validation Specialist to join our Customer Care team.

This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice.

You will work closely with both the Customer Care and Underwriting teams, with particular focus on complex validations that require a high level of accuracy and judgement.

Excited to make an impact? Here are the details

What you'll do

Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems
Using tools to identify document fraud and flag cases when relevant
Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience
Record and track validation outcomes with precision and in compliance with procedures
Escalate potential fraud cases in line with agreed processes
Collaborate with Customer Care and Underwriting to ensure compliance and service consistency
Spot trends and highlight opportunities for automation or process improvements
Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat)
Support colleagues by resolving validation related queries to provide comprehensive responses to customers

What we're looking for

Previous experience in a customer service or validation operations role within motor insurance
Strong attention to detail with an ability to spot discrepancies quickly and accurately
Good working knowledge of document handling and validation processes
Confidence using digital tools and platforms to manage workload effectively
Clear written and verbal communication skills
Ability to work independently while collaborating with the wider team
Experience in a fraud or compliance setting desirable

Why you’ll love it here:

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

🤸Work Your Way: Enjoy hybrid working, with a mix of home and office days.

🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think you’re a match? Apply now.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Let’s build the future of insurance, together.