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Customer Claims Complaints & QA Specialist

PrimaManchester🇬🇧United KingdomPosted 14 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to shape the future of motor insurance and contribute to a growing company trusted by millions, with the flexibility to work from home and the office. You'll thrive here if you're passionate about ensuring exceptional customer service and have a keen eye for quality within claims processes. Apply today to join a dynamic team and make a real impact!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Manchester, United Kingdom
Posted
4 hours ago

Job Description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you. 

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.


To help fuel that growth, we need a Customer Claims Complaints & QA Specialist to join our Claims UK team.
 
The Customer Claims Complaints & QA Specialist reporting into the First Response Team Lead and will be supporting our Customer complaints & Quality Assurance activities to ensure we provide good outcomes for our customers, ensuring the delivery of exceptional service standards. This is a newly created, dynamic role that will evolve over time as the Claims Team grows and processes develop.
 
Excited to make an impact? Here are the details

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