Embryology Administration Officer

Where cutting-edge science meets heartfelt care

Genea is a world leader in fertility, which comprises a team of experts, coupled with award-winning technology, giving our patients the best chance of achieving your dream of a family

We are passionate about family and this defines our actions, our vision and our sense of unity. At the core of our business is our amazing team and we know the quality of our people is what makes Genea a truly great place to work. 

Part-time | 2 days per week – Monday and Tuesday

Location: Genea, Kent Street, Sydney

About the role

Genea is seeking a friendly, organised and detail-oriented Embryology Administration Officer to join our team on a part-time basis, working Mondays and Tuesdays.

This role is an important part of supporting our embryology laboratory and ensuring patients receive timely, professional and compassionate service throughout their fertility journey.

You will be responsible for a range of administrative tasks, including responding to patient enquiries, coordinating laboratory reports, managing end-of-storage consents and assisting with the billing and administration of embryos, eggs and sperm held in cryostorage.

We are looking for someone who enjoys working with people, is confident communicating with patients by phone and email, and has strong computer and administrative skills. The ideal candidate will be comfortable managing sensitive and confidential information while maintaining a high level of accuracy and attention to detail.

Key responsibilities

• Respond to patient enquiries and requests via phone and email in a professional, empathetic and timely manner.
• Prepare and send laboratory reports to patients in accordance with established procedures.
• Coordinate end-of-storage notifications, patient consents and disposition requests for embryos, eggs and sperm held in cryostorage.
• Assist with cryostorage billing, including monitoring storage records, processing billing information and following up on outstanding matters.
• Maintain accurate patient records and documentation across relevant systems.
• Liaise with embryologists, laboratory staff, medical records and other internal teams to support efficient workflows.
• Handle confidential patient and medical information in accordance with privacy and organisational requirements.
• Provide general administrative support to the embryology laboratory as required.

About you

You will bring:

• Excellent communication and interpersonal skills, with a warm and professional approach to patient interactions.
• Strong administrative and computer skills, with confidence learning new systems and software.
• Exceptional attention to detail and a high level of accuracy when managing patient records and documentation.
• Strong organisational skills and the ability to prioritise competing tasks.
• The ability to work independently while contributing positively to a collaborative team.
• A high level of discretion and an understanding of the importance of confidentiality when handling sensitive patient information.
• A proactive approach to problem-solving and a willingness to learn.

Previous experience in healthcare administration, medical records, IVF or a similar patient-focused environment would be highly regarded, but is not essential for the right candidate.

• Certificate III or IV in Business Administration, Medical Administration or a related field would be highly regarded.
• Previous experience in healthcare, medical administration or a patient-facing customer service role is desirable.
• Strong computer skills and confidence using Microsoft Office and electronic record management systems.
• Experience handling confidential information and maintaining accurate records.
• Previous experience in IVF, fertility services or medical records administration would be advantageous, but is not essential.

Our staff tell us it is the people they work with that makes them stay, the Genea team. That, and our exceptional success rates and providing first class patient care. It is pretty special working for one of Australia's leading Fertility providers. 

And what's in it for you?

We know it's important to look after our staff, so Genea offers a number of perks including;

• Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2024/25 

Genea is committed to providing a workplace that is diverse, equitable and inclusive. It is important to us that our hiring process is accessible and open to all, we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

Please contact our recruitment team (hrrecruit@genea.com.au) if we can help with any r