Call Center Agent (m/w/d)

Call Center Agent | Bremen, Germany | Hybrid

This employer is a respected player in the service industry, known for its commitment to quality and fair partnership. They are seeking a dedicated Call Center Agent to join their team and contribute to exceptional customer engagement.

The Role

• Provide telephone support to customers through inbound or outbound calls, depending on project needs.
• Accurately document call outcomes and customer interactions.
• Manage and respond to written customer inquiries.
• Resolve customer issues and escalate to appropriate departments when necessary.
• Contribute to the continuous improvement of service processes.

What You'll Need

• A friendly, open, and enthusiastic attitude towards customer communication.
• Proficiency in basic computer operations and standard IT systems.
• Clear communication skills and a genuine enjoyment of customer interaction.
• A strong focus on service delivery and customer satisfaction.
• Flexibility and a collaborative team spirit.

What's On Offer

• Competitive hourly wage of €15.29, in line with collective agreements.
• Guaranteed holiday and Christmas bonuses.
• A referral bonus of up to €500 for successful recommendations.
• Flexible working time models within a supportive team environment.

Apply via Haystack today!