Product Owner ServiceNow Implementation - F2F

Job Description -

Product Owner ServiceNow Implementation

Job Title: Product Owner (ServiceNow Implementation)
Location: Reston, VA
Work Mode: Hybrid 1 2 days/week onsite
Approved States: DC, VA & MD
Interview: 1 2 video interviews + F2F in Reston
Expenses: No expenses paid
Industry: Healthcare Insurance

Position Summary

Seeking a seasoned Scrum Product Owner with strong ServiceNow Implementation experience to support an enterprise implementation project.

The Product Owner will work with Scrum teams, Scrum Masters, Business Analysts, Architects, SMEs, stakeholders, and management to define product vision, build roadmaps, manage product backlogs, prioritize features, and ensure business value.

Key Responsibilities

• Develop and align the Product Roadmap with strategic business goals.
• Analyze and document business and technology requirements.
• Build and manage the Product Backlog.
• Define and prioritize epics, features, and user stories.
• Establish clear acceptance criteria.
• Represent business needs and product value to Scrum teams.
• Accept or reject development deliverables.
• Lead JAD sessions, workshops, demos, brainstorming, and roadmap discussions.
• Guide Business Analysts in breaking MVPs into effective user stories.
• Collaborate with Scrum Masters to improve backlog grooming and delivery.
• Work with internal/external stakeholders and customers.
• Support Agile/Scrum culture and coach team members.
• Mentor other Product Owners.
• Manage multiple Scrum teams and changing priorities.

Required Qualifications

• Bachelor's degree or additional 4 years of relevant experience.
• 8+ years total professional experience.
• 6+ years as a Product Owner.
• Deep knowledge of Agile/Scrum principles and processes.
• Prior experience as a Product Owner supporting ServiceNow Implementation MUST.
• Experience with ServiceNow:
  • CSM
  • ITSM
  • CRM
• Proven experience building product roadmaps for digital product advancement.
• Strong understanding of product strategy vs. execution.
• Ability to support multiple Scrum teams simultaneously.
• Strong communication, customer service, and stakeholder-management skills.
• Ability to work in a fast-paced environment with changing priorities.

Must-Haves

• Seasoned ServiceNow Product Owner
• Deep ServiceNow ITSM & CSM expertise
• ServiceNow implementation experience
• Strong product vision and roadmap-building experience
• Post-adoption/account-management experience
• Strong business and IT stakeholder relationships
• Ability to explain complex technical concepts in business-friendly language
• Experience facilitating workshops, demos, and roadmap discussions
• Comfortable presenting to C-level audiences