Manager - WFM (Functional)

Key Responsibilities:

• Support client projects by leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Labor Scheduling and other components of Workforce management processes and systems.
• Demonstrated technical proficiencies in Work Force Management; take a practical/business driven approach to solving complex global WFM client challenges
• Work on client projects as part of a global distributed team. Ensure quality of all work outputs, timeliness, and accuracy of content.
• Lead teams in full life cycle activities for WFM systems (Discovery, Design, Configuration, Build, Testing, Knowledge Transfer, Migration and Postproduction Support).
• Ensure quality of all work outputs, timeliness, and accuracy of content. Be recognized as a subject matter expert in one or more areas in the WFM domain.
• Support development of thought leadership, collateral, tools, techniques, methodologies to build and enhance WFM offering within the practice.
• Drive effective client communication, cadence, and build relations with client and project team counterparts across global locations. Ensure to obtain excellent feedback from the client and global project counterparts.
• Perform role of counsellor and coach; define and set goals; conduct performance reviews and ensure ongoing development of the team.

Qualification:

• Minimum 7-8 years’ quality assurance testing experience
• Ability to conceptualize and execute solutions for customers within the confines of the project timeline.
• Understanding of FTP and file transfer technologies including encryption
• Excellent consulting skills with attention to detail and ability to proactively manage risk
• Excellent analysis, change control, task management, and time management skills
• Excellent decision making and problem-solving skills
• Organized, detail oriented, accurate, responsive and results driven
• Understand data mapping and specification documentation
• Customer-focused, positive, and professional attitude
• Excellent written and verbal communication skills
• High energy and self-motivation
• Strong organizational skills and the ability to prioritize work in order to meet strict deadlines
• Possess a learning mindset and embrace complex problem-solving opportunities
• Analytical abilities and knowledge of Excel, Word, and PowerPoint

Additional Requirements:

• Experience of working with US and multi-Geo clients will be an added advantage
• Excellent written and verbal communication skills to clearly articulate the business challenges and explain proposed solutions
• Seeks regular feedback and changes behavior to improve performance as appropriate
• Acts in accordance with legal, regulatory, and internal risk management requirements

Education / Years of Work Experience:

• MBA HR or a equivalent Post Graduate Degree from an accredited college/university
• 10+ years of experience working in the field of Workforce Management, Designing Target Operating Models, Employee Experience Transformation etc.