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Digital Services Analyst

XPT Software Australia Pty LtdSydney, New South Wales🇦🇺Australia

Why this role stands out

This hybrid role offers a fantastic opportunity to grow your skills in digital services and contribute to a positive customer experience within a reputable company. You'll thrive here if you're a collaborative, detail-oriented professional eager to enhance operational efficiency and deliver excellent service. Apply now to leverage your expertise in a supportive environment!

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationSydney, New South Wales, Australia

Job description

XPT Software Australia Pty Ltd Contract

Digital Services Analyst

Sydney, Australia Posted on 06/16/2026

  • XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  • XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  • We have 120+technocrats in Australia working at our clientlocations.
  • XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  • We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description Technical
  • Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
  • Contribute to the Digital culture of delivering a quality customer service experience
  • Support other streams within the Digital Service Desk where required, to ensure call response SLAs
  • Support team colleagues with training and knowledge sharing, nurturing a collaborative environment
  • Collate and deliver information to monitor and maintain Digital reports and processes.
  • Ensure adherence to Sydney Water IT policy, process, and frameworks.
  • Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.
  • Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements
  • Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.
  • Identify and implement ways to improve efficiency of Digital support processes and procedures.

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