Sales Support Representative

Job Description
Job Description
ARE YOU?

QUALITY AND DETAILS FOCUSED

You ensure that every task no matter whether big or small is executed with precision, paying close attention to even the smallest of details to prevent things from falling through the cracks.
DO YOU?
TAKE PRIDE IN BEING RELIABLE AND DEPENDABLE:
You believe being on time is arriving early and you strive to show quick results and progress always ensuring a neat and organized warehouse.
Position Overview
We are seeking a detail-oriented and customer-focused
Sales Support / Customer Service Representative to join our Sales team at our Ontario, CA headquarters. This role plays a key part in supporting both customers and the sales team by ensuring smooth order processing, timely communication, and exceptional service delivery.

Key Responsibilities
Handle incoming calls and provide excellent customer service throughout each interaction
Process estimates and sales orders efficiently with a high degree of accuracy
Assist outside sales representatives with quotes, order entry, and customer service needs
Identify sales opportunities and relay them to Account Managers or the Sales Manager
Provide customer service and technical support via Live Chat
Support the sales team by sourcing products from vendors
Make outbound calls as needed (e.g., emailed orders, stock issues, split shipments)
Maintain and update customer account information
Relay customer comments, complaints, or issues to the Sales Manager
Attend meetings, trainings, and trade shows as required
Create new customer accounts in NetSuite
Update and track projects regularly using Traction Tools
Qualifications & Requirements
Minimum of 2 years of experience in customer service
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to perform basic math functions and calculations
Strong multitasking skills with excellent attention to detail
Typing speed of 40+ words per minute
Excellent customer service, communication, and problem-solving skills
If you are a motivated professional who thrives in a fast-paced environment and enjoys supporting both customers and sales teams, we encourage you to apply.

COMPENSATION & COMPANY BENEFITS INCLUDE

The compensation range for this position is $18.27 - $24.52 per hour based on experience and skillset
Your Working Hours:
Monday-Friday 7:30 a.m.

• 4:00 p.m.

Your Health

Medical (Index Industries contributes 60% of total costs); Vision and Dental (Employee is responsible for 100% of costs)
Your Well-Being:
10 paid holidays (New Year’s Day & the day after, Memorial Day, 4th of July & the day after, Labor Day, Thanksgiving & the day after, Christmas & the day after), Staff appreciation events, and gym reimbursement program
Financial Wellness:
401K (Index Industries matches up to 4%)
Our Community & Team Investments:
Workout classes, barbecues, potlucks, and many more team-building events
WHO WE ARE:
At Index Industries, our company culture emphasizes support and collaboration.

With a history spanning over 40 years, we value transparency, loyalty, and building strong industry relationships. Our commitment to these principles has shaped a workplace where teamwork is paramount.

Our Core Values

Business Character
Customer Service
Quality
Value-Added
Efficiency
We ensure every employee feels valued and can contribute meaningfully. Our focus on quality and innovation reflects our dedication to both our team and our customers. This approach fosters a positive work environment, encouraging growth and satisfaction for all our employees.