Job Title: Dynamics 365 Functional Consultant

Location: Jefferson City, MO
Job Type: Contract
Job Description

We are seeking an experienced Dynamics 365 Functional Consultant with strong hands-on experience in Microsoft Dynamics 365 Customer Engagement (CE/CRM), particularly Customer Service. The ideal candidate will work closely with business stakeholders, technical architects, and development teams to gather requirements, design functional solutions, configure Dynamics 365 applications, and support implementation and deployment activities.

Roles and Responsibilities

• Engage with business stakeholders to understand business processes, challenges, and functional requirements.
• Facilitate requirement-gathering workshops and translate business needs into functional specifications, user stories, process flows, and acceptance criteria.
• Analyze business requirements and recommend solutions using standard Dynamics 365 capabilities, considering customization where necessary.
• Configure and support Dynamics 365 functionalities, including:
  • Tables/Entities and Relationships
  • Forms and Views
  • Business Rules
  • Business Process Flows
  • Dashboards and Reporting
  • Security Roles and Access Management
• Collaborate with Dynamics 365 technical architects and developers to translate functional requirements into technical solutions.
• Work with integration teams on interfaces between Dynamics 365 and other enterprise applications.
• Support data mapping, data migration, integration validation, and reconciliation activities.
• Prepare functional design documents, process flows, configuration documents, test scenarios, and user guides.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), defect triage, release readiness, and production deployments.
• Conduct solution demonstrations and walkthroughs for business stakeholders.
• Assist with user training, change management, and post-production support.
• Participate in Agile/Scrum ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives.
• Coordinate effectively with onsite and offshore teams to ensure timely project delivery.

Required Skills and Experience

• Strong hands-on functional experience with Microsoft Dynamics 365 CE/CRM implementations.
• Strong understanding of CRM business processes and Dynamics 365 configuration capabilities, especially Customer Service.
• Experience gathering, analyzing, and documenting complex business and functional requirements.
• Expertise in creating:
  • User Stories
  • Acceptance Criteria
  • Functional Specifications
  • Business Process Flows
  • Test Scenarios
• Good understanding of Microsoft Power Platform, particularly Power Apps and Power Automate.
• Understanding of Dynamics 365 security models, including security roles, teams, business units, and access management.
• Experience with Dynamics 365 integrations and data migration from a functional perspective.
• Experience supporting SIT, UAT, defect management, and production releases.
• Strong stakeholder management, analytical, problem-solving, and communication skills.
• Experience working in Agile/Scrum delivery environments.
• Ability to collaborate effectively with business stakeholders and distributed onsite/offshore teams.

Preferred Qualifications

• Experience delivering large-scale enterprise or public-sector Dynamics 365 implementations.
• Experience with Customer Service, Case Management, Workflows, and Citizen/Customer Engagement solutions.
• Exposure to Azure DevOps or Jira for backlog and project delivery management.
• Familiarity with APIs, enterprise integrations, and cloud-based solution architecture from a functional perspective.
• Microsoft Dynamics 365 or Power Platform certifications.
• Previous experience working directly with US-based clients and stakeholders.

Key Skills

Mandatory Skills:

• Microsoft Dynamics 365 CE/CRM
• Dynamics 365 Customer Service
• Functional Consulting
• Requirement Gathering & Documentation
• Power Apps & Power Automate
• SIT / UAT
• Agile / Scrum

Work Location: Jefferson City, MO