Project Manager

Please share profiles with Linkedin URL

Lead end-to-end delivery of complex regional and global eCommerce/Retail initiatives, partnering with business and technology teams to deliver scalable, sustainable solutions.

Own multiple mid-to-large-scale eCommerce programs from planning through go-live and closure.

Manage scope, requirements, resources, timelines, risks, dependencies, testing, change management, cutover, and stakeholder communications.

Partner with business, engineering, and architecture teams to translate business needs into effective technical solutions.

Understand complex system landscapes and contribute to architecture, integration, and platform design discussions.

Drive executive-level communication, governance, status reporting, risk mitigation, and cross-functional decision-making.

Build strong relationships across global teams and proactively drive alignment and issue resolution.

Support operational excellence through Agile/Waterfall project management practices and continuous improvement.

7+ years of experience in Technical Program, Project, or Product Management

Strong experience with eCommerce and/or Contact Center platforms.

Proven ability to manage complex, cross-functional technology initiatives and influence senior stakeholders.

Strong understanding of business processes, system integrations, upstream/downstream dependencies, and technical architecture.

Experience working as the bridge between business and engineering/technology teams.

Experience with Agile and Waterfall delivery methodologies.

Bachelor’s degree in a technical field, or 11+ years of directly relevant experience.

Experience with SAP S/4HANA, Order-to-Cash, Genesys, payments/financing, order management, telephony/chat, or workforce management platforms.

Exposure to AI applications within Contact Center environments.

Experience delivering programs within a global organization.

PMP or Certified ScrumMaster (CSM) certification preferred.