Project Manager II (Implementation Project Manager)

About the Role

The Client is seeking a Project Manager II to support implementation of the Child Support Modernization Project and a new case management system.

The Implementation Project Manager will oversee pilot and system rollout activities, coordinate state-level implementation tasks, and work with organizational change, training, project management, DDI vendor, and agency stakeholder teams.

The position is primarily remote for Wisconsin-based candidates and is scheduled for 40 hours per week through June 30, 2027, with potential extensions.

Responsibilities

• Provide project management support for the Child Support Modernization Project, including tracking implementation progress and managing day-to-day activities.
• Provide oversight of implementation activities leading up to and during pilot, system rollout, and subsequent regional rollouts.
• Coordinate information and implementation activities across project groups, the Organizational Change Management team, project leadership, DCF stakeholders, and the DDI Implementation Manager.
• Coordinate with the Project Management Team to resolve issues within required timeframes and recommend appropriate policy and procedure changes during implementation.
• Report to the Organizational Change Manager and provide regular implementation status updates and potential issue reports.
• Coordinate state-level tasks required to keep KIDS, wiKIDS, and the modernized system synchronized during pilot and system rollout.
• Oversee the development and maintenance of acceptance criteria required for transitions from UAT to pilot, pilot to system rollout, and each subsequent regional rollout.
• Coordinate functional and technical implementation efforts across the project and with DCF stakeholders.
• Schedule, coordinate, and facilitate meetings between project teams to prepare DCF for implementation.
• Work with the DDI Vendor to confirm required hardware and software are provided to implementation sites before scheduled go-live dates.
• Oversee plans for simultaneous operation of KIDS and the new system.
• Keep the Organizational Change Manager informed of planned implementation tasks and status.
• Coordinate with the State Training Manager, Organizational Change Manager, DDI Vendor, and project teams to ensure training, communications, and implementation activities are completed.
• Coordinate with the DDI Implementation Manager on software implementation, code migration, seed data preparation, training, user account provisioning, pilot, rollout, site support, and defect and issue reporting.
• Develop and implement project implementation plans and communication plans.
• Build and maintain collaborative relationships with a variety of internal and external stakeholders.
• Provide leadership and management throughout implementation activities.
• Support large-scale organizational change, implementation, and training efforts.
• Required Qualifications
• 11+ years of project management experience.
• 11+ years of experience developing and implementing project implementation plans and communication plans.
• 11+ years of experience initiating and maintaining strong, collaborative interpersonal relationships with a variety of stakeholders.
• 11+ years of strong leadership and management experience.
• 11+ years of strong organizational and time management experience.
• 11+ years of exceptional written, verbal, and visual presentation communication skills.
• 11+ years of experience with large-scale organizational change, implementation, and training efforts.
• Experience coordinating functional and technical implementation activities across multiple project teams and stakeholders.
• Ability to manage implementation readiness, acceptance criteria, pilot activities, UAT-to-pilot transitions, system rollout, and regional rollout activities.
• Ability to coordinate hardware, software, training, communications, user account provisioning, and site readiness with vendors and project teams.
• Experience or ability to work with case management systems and maintain synchronization between KIDS, wiKIDS, and a modernized system.
• Wisconsin residency is required, or the candidate must be willing to relocate to Wisconsin within 30 days of the start date at their own expense.
• Must be physically located in the United States; work outside the United States is not permitted, and DCF does not sponsor work visas.
• Must be available to work during Central Standard Time business hours, including the required 9:00 a.m. to 3:00 p.m. CST coverage.
• Must follow all DCF work rules and be able to work primarily remotely while reporting onsite in Madison when required.
• Must provide personal remote-work equipment, including a Windows 10 computer or supported macOS 10.14, 10.15, or 11 system, minimum 4 GB memory, supported processor, compatible graphics capability where applicable, current VMware Horizon Client, camera, headset, and full audio/video conferencing capability.
• Must have home internet service with at least 20 Mbps download and 5 Mbps upload speeds and the ability to connect a Cat 5a or better network cable.
• Must be able to use collaboration and interview platforms such as Zoom and Microsoft Teams.
• The role has access to Federal Tax Information (FTI), and the selected candidate must complete required security training, criminal background checks, and fingerprinting as applicable.
• Must provide three business references, including at least one supervisory-level reference, and copies of any certifications during the hiring process.

Preferred Qualifications

• 11+ years of experience with the Federal Child Support Program.
• Experience implementing large-scale government or public-sector case management systems.
• Experience with child support modernization initiatives or state human services technology programs.
• Experience working with the Wisconsin Department of Children and Families, KIDS, or wiKIDS.
• Experience coordinating software vendors, system rollout, site support, defect tracking, code migration, seed data preparation, and user account provisioning.
• Experience with organizational change management, user acceptance testing, pilot planning, regional rollouts, and training coordination.
• Experience with VMware Horizon and remote-work environments.
• Experience working with systems or projects involving Federal Tax Information and related security or compliance requirements.