Cloud Support Technician with Security Clearance

Cloud Support Technician Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities. Work Schedule: Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month. Responsibilities: · Monitor deployment flow and promptly escalate issues to deploying teams. · Collaborate with feature teams to resolve volume drivers. · Execute documented deployment scripts and procedures. · Coordinate restoration actions with internal and external teams. · Support outage recovery efforts within defined SLAs. · Log all actions in designated systems for audits and root cause analysis. · Drive recovery efforts with feature teams. · Troubleshoot and resolve customer or service outages. · Update operational procedures and training documentation as necessary. · Manage secure work area operations, including hardware deployments and physical escort duties. · Assist with equipment troubleshooting and user account requests. Required Skills: · Active TS/SCI with Fullscope Polygraph clearance. · Bachelor's Degree in IT or equivalent practical experience. · 1+ year of experience in Information Technology Compensation: · Up to $125,000 depending on experience · Medical, Dental, Vision, 401k, paid time off, and holidays