Strategic Customer Support Consultant

We are looking for Strategic Customer Support Consultant for our client in Indianapolis, IN

Job Title: Strategic Customer Support Consultant

Job Location: Indianapolis, IN

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Bachelor s Degree.
• Minimum of 2+ years of relevant business experience.
• Experience with supply chain functions such as supply planning, demand planning, order management, warehousing, or transportation.
• Direct customer-facing experience in a consulting, advisory, or strategic support role is preferred.
• Hands-on experience or working knowledge of AI, automation, and continuous improvement consulting is highly preferred.

Responsibilities:

• Coordinates, monitors and maintains oversight of material supply for strategic large customer accounts.
• Defines and recommends initiatives for continuous improvement and best practice implementation focused on creating value added solutions through collaboration with key internal business areas and internal/external program stakeholders.
• Coordinates and applies the fundamental concepts, practices and procedures of the particular field of specialization.
• Represents the large customer supply team through external, customer facing opportunities.
• Does not typically supervise people but may have significant responsibility for process and oversight of day-to-day operations.
• Requires in depth knowledge of various processes and functions.
• Balances the voice of the customer with supply chain objectives to deliver a market leading customer experience.
• Coordinates with internal and external stakeholders to develop and execute strategies which create value added solutions.
• Builds strong internal and external partnerships to deliver on supply chain objectives, strategy and measures.
• Direct order-to-invoice support including the ability to partner with strategic customers to facilitate solutions that deliver operational excellence from order placement to delivery.
• Leads/Participates in process improvement initiatives including optimizing the customer journey touchpoints.
• Develops or assists in the creation of departmental protocols.
• May assist in training and mentoring support staff.
• Ability to translate business processes into strategic value stream opportunities that directly impact the customer experience.
• Executes and manages support functions and databases (Customer by Demand Report, Open Orders, SAP, and others as needed).
• Executes reporting.
• Supports requests for information regarding customer performance, volume, inventory and other inquiries.

Skills:

• Strong computer and analytical skills with competence in both Microsoft and Google Suites, SAP applications, and Smartsheet.
• Strong communication skills, including presentation skills, collaborative problem solving, and analytical skills.
• Strong organization and planning skills including project management.
• Knowledge of materials management and logistics.
• Ability to work independently and in a team environment.