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NCDOT - Service Support Analyst- Senior

V-Soft Consulting Group, IncRaleigh, NC🇺🇸United StatesPosted 31 Jul 2026

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Service Support Analyst - Senior (Onsite)
Primary Location: Raleigh, North Carolina

V-Soft Consulting is currently hiring for a Service Support Analyst- Senior for our premier client in Raleigh, North Carolina.

Education and Experience »
  • Bachelor’s degree from appropriately accredited institution in business, information technology or a discipline related to this position: 4 years.
  • Preferred Associate’s degree in business or information technology from an appropriately accredited institution with 6 years of experience: 6 years.
  • Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) and standard office equipment: 6 years.
  • Experience with Adobe Acrobat: 5 years.
  • Working knowledge and experience with the ServiceNow applications: 6 years.
  • Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences: 6 years.
  • Ability to recognize and fully understand the limitations of business information systems in relation to business processes: 6 years.
  • Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions: 5 years.
  • Ability to forecast level of future agency requirements: 5 years.
  • Ability to make recommendations on issues that affect the direction of business: 6 years.
  • Ability to identify and address the root cause of the issues: 6 years.
  • Ability to set short and long-term goals: 5 years.
  • Ability to interact and communicate with all levels of management and personnel: 6 years.
  • Self-motivated with a can-do attitude: 6 years.
  • Excellent writing skills, knowledge, and ability to write policies and procedures: 5 years.
  • Ability to create step-by-step process flow charts: 5 years.

WHAT YOU’LL DO:
Job Responsibilities:
  • Develop, manage, track, and maintain the preliminary and updated Physical Security Site Survey Diagrams.
  • Manage and track the progression of future scheduled sites along with the Physical Security Manager and the IT-EMS Application Support Team; and provide weekly updates on security assessment requests from customers for the FACS Support Team.
  • Maintain Physical Security standard operating procedures, policies, reports, and other documentation in collaboration with the Physical Security Administrative Assistant, Inventory Specialist, and Physical Security Manager.
  • Submit and monitor progression of incidents and requests for FACS services in collaboration with the FACS IT-Application Support team using ServiceNow.
  • Support inventory activities as needed and/or in the absence of the Physical Inventory Specialist.
  • Work with the Vendor Technicians to test and confirm proper operations of FACS devices and equipment for service calls, track and update status of assigned tasks within ServiceNow.
  • Confirm with the site point of contact regarding scheduled work to be performed by the Vendor, which includes preventative maintenance, repairing/replacing malfunctioning equipment, additions, modifications, and relocations.
  • Provide guidance, training, and support to new and existing Physical Security colleagues as needed.
  • Collaborate with the IT-Application Support team to maintain the Physical Security internal SharePoint site.
  • Generate and review various audit reports to identify risks, faults, and areas of development within the access control system.
  • Execute the necessary actions to resolve the identified risks, faults, and areas of development within the access control system to ensure the safety and security of client facilities.
  • Collaborate with the Physical Security Administrative Assistant, the Physical Security Inventory Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the development and improvements of Physical Security related program features within ServiceNow.
  • Participate in system upgrades to the access control system with other Physical Security and FACS IT-Application Support team.
  • Other job duties as assigned by Physical Security Management.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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Skills

Agile
ServiceNow

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