Microsoft POS Support Specialist

Job Title: Microsoft POS Support Specialist
Location: Wilmington, DE

Job Summary

Avanciers are seeking a Microsoft POS Support Specialist to provide technical support and maintenance for Microsoft-based POS systems across retail environments. The role will troubleshoot POS hardware, software, network, security, and integration issues while ensuring reliable system performance.

Key Responsibilities

• Provide day-to-day technical support for Microsoft POS systems, terminals, peripherals, and related equipment.

• Troubleshoot and resolve hardware, software, network, and POS application issues.

• Configure and maintain POS systems, including software updates, patches, and system configurations.

• Monitor POS performance, conduct system audits, and recommend improvements.

• Support integration with inventory management systems, payment gateways, and other enterprise applications.

• Collaborate with internal IT teams, vendors, and support partners to resolve complex technical issues.

• Manage incidents and service requests, ensuring timely resolution and accurate ticket documentation.

• Support POS security, compliance, and industry-standard requirements.

• Train retail staff on POS usage, troubleshooting, and basic technical support.

Required Skills

• Hands-on experience supporting Microsoft POS / retail POS systems.

• Strong troubleshooting skills across hardware, software, networking, and POS applications.

• Experience with POS configuration, patching, upgrades, and system maintenance.

• Knowledge of payment systems, inventory integrations, and enterprise applications.

• Experience with ticketing/IT service management systems and vendor coordination.

• Strong communication and customer-service skills.

Compensation & Benefits

Benefits may include medical, dental, vision, life and disability insurance, paid time off, holidays, parental leave, and sick leave, subject to applicable requirements and company policy.